Fakhry Abdallah

I started as a Sales Team Leader, where I focused on refining my skills and performance while managing a team of over 20 employees and overseeing operations across multiple malls.

Responsibilities:

• Addressed customer queries to enhance the overall service experience
• Increased business performance by more than 40% in less than a year, directly contributing to company growth and achieving significant results
• Led and managed a team of sales professionals, ensuring the attainment and surpassing of sales targets
• Established partnerships with new stores, handling contract negotiations and nurturing business relationships
• Managed the seamless transition and onboarding process for new stores, ensuring efficient integration with company operations
• Monitored team performance, provided ongoing training, and offered support to optimize productivity and client acquisition
• Conducted regular training sessions to enhance product knowledge and sales capabilities
• Supervised the sales team, driving performance improvements and increasing overall productivity

I joined as a Senior Sales Representative at Little Explorers, an entertainment brand under Majid Al Futtaim, where I was responsible for driving customer engagement, enhancing operational skills, and contributing to the growth in sales.

Responsibilities:

• Managing and organizing events across multiple stores, such as Magic Planet, and Ski Egypt
• Coordinated with the sales team for enhanced productivity and efficiency
• Improved client relationships with proactive communication and follow-ups
• Managed daily administrative tasks to support the sales team's performance
• Enhanced customer satisfaction by resolving queries in a timely manner
• Liaised with other departments to streamline interdepartmental communications effectively
• Developed comprehensive knowledge of product offerings to facilitate customer decisions
• Adapted sales techniques to specific clients and promoted products based on individualised client needs
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies
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I was part of the team that launched the Hamleys brand in Egypt, starting as a Sales Representative and eventually being promoted to Head of the Demo Team. One of my key accomplishments was overseeing the opening of five new stores across Egypt.

Responsibilities:

• Developed strong communication and customer service skills while working in a high-paced retail environment
• Assisted customers with product selection, resulting in higher sales and customer satisfaction
• i display toys in a creative and attractive way to capture customers attention and increase their interest