Fares Semaan
Dubai
Summary
Talented individual with excellent communication skills, a positive attitude and
Bachelor's Degree in BA. Bringing an exceptional ability to handle a high number
of VIP customers, while providing the highest level of customer service. Goal
driven team player who is constantly looking to implement improvements on the
personal and professional level in order to provide exceptional results.
Overview
8
8
years of professional experience
Work History
Charter Sales Advisor
LunaJets
Dubai
02.2023 - Current
- Cold called over 200 companies, introducing them to LunaJets, the largest air charter brokers in Europe and newly established in the region.
- Secured and attended over 30 meetings in Saudi Arabia and the UAE with government officials, high-net-worth individuals, and government-related entities to increase market awareness.
- Highlighted my regional expertise to LunaJets’ management, emphasizing the unique cultural nuances and communication styles in this non-EU market.
- Built a client portfolio through personally generated leads via cold calling and actively validated leads from websites and marketing campaigns.
- Managed and liaised with clients to identify their requirements and source competitive air charter solutions.
- Expanded knowledge in commercial aircraft, staying up-to-date for a competitive edge.
- Maintained an updated personal operators excel sheet and integrated regional operators into LunaJets’ Sales Force.
- Set up meetings throughout the UAE to promote LunaJets and their specialized services.
- Negotiated contracts with clients and developed relationships with key personnel.
- Contributed to team objectives in fast-paced environment.
Sales Specialist
VIP & Passenger, Chapman Freeborn Aviation Services
Dubai
02.2022 - 02.2023
- Facilitated flight solutions for the Uruguay National Team during the FIFA World Cup 2022, earning excellent reviews for their flight experience.
- Secured the booking for Chapman Freeborn's inaugural World Cup Executive Flight, achieving a GP of USD 32,000.
- Built a diverse client portfolio through personally generated leads via cold calling, consistently meeting monthly targets of 50 cold calls and meetings with active charter clients.
- Managed and liaised with VVIP and UHNWI clients to understand their needs and source competitive aircraft charter solutions.
- Implemented efficiency measures, including a template system to streamline communication and document modification.
- Developed an innovative excel sheet encompassing all private jet and commercial operators in our region, reducing time spent searching for details and decreasing quotation time.
Business Class Cabin Crew
Emirates Airlines
Dubai
09.2019 - 02.2022
- Sold duty-free articles onboard transatlantic and Ultra Long Range Flights.
- Successfully managed approximately 10 medical cases as a first responder on multiple flights.
- Efficiently handled 12 customer service recovery scenarios, addressing passengers dissatisfied with their airport experience. Transforming these initial challenges, ensured these clients reached their destination with smiles and satisfaction.
- Provided excellent customer service to VIP and high-net-worth individuals in Business Class.
- Maintained a perfect employee profile with zero complaints or absences, consistently exceeding guests' expectations.
- Became an inspiration for Emirates' unique and generous hospitality.
- Ensured safety and comfort of customers onboard aircraft.
Junior Reinsurance Broker
Chedid Capital
01.2019 - 09.2019
- Effectively built relationships with Third party liability underwriters in companies such as Tokio Marine Munich Re, Swiss Re.
- Successfully managed more than 80 concurrent reinsurance policy bookings on a daily basis.
- Handled all Third Party Liability department for 3 months while the department was being restructured.
- Delivering proper customer service by responding swiftly to queries and concerns from clients.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Met with members to understand goals and recommend solutions to fit specific needs.
Business Class Cabin Crew
Middle East Airlines
Beirut
11.2015 - 05.2018
- Developed the capability to deliver top-tier customer service to business class and VIP guests within a safety-critical environment.
- Ensured the safety and well-being of passengers and fellow crew on all flights, with a special focus on Ultra Long Range flights.
- Demonstrated the ability to promptly diffuse onboard conflicts, administered first aid, and effectively managed emergency situations.
- Catered to VIPs and High Net Worth Individuals (HNWI), maintaining a seamless and luxurious travel experience.
- Consistently represented and upheld the company values and mission throughout all interactions.
Education
Bachelor of Business Administration - Business Administration
Holy Spirit University of Kaslik - USEK
Kaslik, Lebanon06.2018
Skills
- Excellent Communication Skills
- High-profile clients' sales
- Positive Attitude
- Results-oriented
- Customer Relationship Management
- Private jet Charter & Operations knowledge
- Excellent Customer Service
- Contract Negotiation & Closing
- Leads Generation
- Active Sales Prospection
- Interpersonal skills
- Critical thinking
- Resource Management
- Effective Team Work and Communication
- Workload Management
- Problem Solving
- SalesForce CRM
- Sales Strategy implementation
- Regional experience and cultural adaptation
- Client portfolio development and management
- Representing and upholding company values and mission
- Native Arabic, Professional English, French, and Romanian languages
Timeline
Charter Sales Advisor
LunaJets
02.2023 - Current
Sales Specialist
VIP & Passenger, Chapman Freeborn Aviation Services
02.2022 - 02.2023
Business Class Cabin Crew
Emirates Airlines
09.2019 - 02.2022
Junior Reinsurance Broker
Chedid Capital
01.2019 - 09.2019
Business Class Cabin Crew
Middle East Airlines
11.2015 - 05.2018
Bachelor of Business Administration - Business Administration
Holy Spirit University of Kaslik - USEK
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