FARHAD YUNAS
Dubai,UAE
Summary
Seeking a challenging Career in a professionally managed company with learning and growth opportunities having adequate authorities and responsibilities to implement the skills being acquired thereby contributing to the progress of the firm and thus grow personally
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aviation Security Team Leader
Emirates Group Security
Dubai, United Arab Emirates
02.2019 - Current
- Monitor and control of Security Officer daily duties and actions to ensure compliance and maintain high standards.
- Assist with auditing of all Security practices and process.
- Ensure that any complaints are dealt with in a professional and timely manner.
- Ensure that all equipment provided to assist security is fully operational with any issues reported.
- Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client.
Customer Service Assistant
Rural Health Centre
Kohat, Pakistan
10.2017 - 12.2018
- Welcomed and directed hospital visitors to appropriate services or personnel.
- Greeted patients and built meaningful rapport to facilitate positive outcomes.
- Answered patient queries and escalated complex questions to relevant personnel.
Customer Service Representative
Telenor Pakistan.
Kohat, Pakistan
08.2016 - 09.2017
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Processed inbound customer calls, providing information on service or product upgrades
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
A-Levels - Computer Science
04.2016
Skills
- Excel proficiency
- Microsoft Office
- Punctuality
- Customer service
- Security operations experience
Languages
Pashto
Native
English
Proficient
C2
Hindi
Advanced
C1
Urdu
Proficient
C2
Punjabi
Elementary
A2
Certification
- First Aid
- Explosive Trace Device
- AVSEC Certificate
- Fire And Safety
Timeline
Aviation Security Team Leader - Emirates Group Security
02.2019 - Current
Customer Service Assistant - Rural Health Centre
10.2017 - 12.2018
Customer Service Representative - Telenor Pakistan.
08.2016 - 09.2017
Government Higher Secondary School - A-Levels, Computer Science
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