FARHAD YUNAS
Dubai
Summary
Experienced security professional with a strong background in customer service. Dedicated to maintaining safety and enhancing customer satisfaction. Demonstrated success in security operations over 5 years. Skilled at fostering positive relationships with customers and delivering exceptional service in high-pressure situations. Seeking a position to leverage security expertise and customer service skills. Ensuring a safe and welcoming environment for all stakeholders.
Overview
9
9
years of professional experience
Work History
Aviation Security Team Leader
Emirates Group Security
02.2019 - Current
- Company Overview: Dubai Intl Airport
- Monitor and control of Security Officer daily duties and actions to ensure compliance and maintain high standards
- Assist with auditing of all Security practices and procedures
- Ensure that all equipment provided to assist security is fully operational with any issues reported
- Thermal screening and guiding of joining and transfer passengers at check-in counters and transfer desks, security escorting for VVIP/deportee
- Aircraft security and safety search, including lost and found handling
- Handling flights as flight in-charge and boarding gates for specific flights – EKUK and EKUS
- Handling British Airways, Lufthansa, and Air Canada as flight in-charge
- Dubai Intl Airport
Customer Service Representative
Telenor Private Limited
10.2017 - 12.2018
- Company Overview: Kohat, Pakistan
- Listen and resolve customer's complaints and problems
- Provide highest quality of service to customers over phone with positive attitude within defined SOPs of company
- Assist customers with varying questions using product knowledge and service expertise
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes
- Participate in regular trainings to maintain up-to-date knowledge on company products and policies
- Kohat, Pakistan
Customer Service Assistant
Rural Health Center
08.2016 - 08.2017
- Company Overview: Kohat, Pakistan
- Welcome and direct hospital visitors to appropriate services or personnel
- Answer patient queries and escalated complex questions to relevant personnel
- Handle inbound and outbound calls to patients and referrals
- Greet patients and their families to determine the nature of their inquiries
- Assist colleagues in their roles and duties
- Kohat, Pakistan
Education
Higher Secondary School Certificate -
Govt Higher Secondary School Seni Gumbat
Kohat01.2016
Matriculation -
Iqbal Model Public High School Seni Gumbat
Kohat01.2014
Skills
- MS Office
- Problem Solving
- Team Work
- Creativity
- Customer Services
- Time management
- Security protocols
- Access control
- Security audits
- Security team leadership
- Call center experience
- Data entry
- Customer consultation
Languages
English
Urdu
Pashto
Training
- Six Months Diploma in Office Automation
- Aircraft Safety and Dangerous Goods Handling Training, Emirates Aviation College
- SIRA License Holder, Dubai Police
- First Aid Basic Training, Emirates Aviation College
Personal Information
Driving License:Light Manual Vehicle (CAT 3)
Issue Date :20/02/023
Expiry Date :20/02/2030
Timeline
Aviation Security Team Leader
Emirates Group Security
02.2019 - Current
Customer Service Representative
Telenor Private Limited
10.2017 - 12.2018
Customer Service Assistant
Rural Health Center
08.2016 - 08.2017
Higher Secondary School Certificate -
Govt Higher Secondary School Seni Gumbat
Matriculation -
Iqbal Model Public High School Seni Gumbat
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