Farida ramadan
Dubai
Summary
Adept at document management and fostering customer relationships, I significantly enhanced document retrieval processes at Acrow and boosted customer satisfaction at Sbr through efficient service and empathy. Skilled in retail sales and document organization, my reliability ensured seamless operations and a positive shopping environment.
Overview
10
10
years of professional experience
Work History
Document Controller
Acrow
03.2023 - 11.2024
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
Retail Sales Cashier
Sbr
02.2020 - 01.2023
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Supported store promotions by communicating current offers to customers during their shopping experience.
Retail Sales Associate Cashier
Sbr
11.2018 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Retail Sales Associate
Sbr
03.2015 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
May 15 Girls Secondary School
Cairo08-2014
Skills
- Document management
- Maintaining store appearance
- Patience and empathy
- Retail sales
- Document organization
- Handling complaints
- Cleanliness and hygiene
- Reliability and punctuality
Timeline
Document Controller
Acrow
03.2023 - 11.2024
Retail Sales Cashier
Sbr
02.2020 - 01.2023
Retail Sales Associate Cashier
Sbr
11.2018 - 01.2020
Retail Sales Associate
Sbr
03.2015 - 10.2018
High School Diploma -
May 15 Girls Secondary School
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