Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farida ramadan

Dubai

Summary

Adept at document management and fostering customer relationships, I significantly enhanced document retrieval processes at Acrow and boosted customer satisfaction at Sbr through efficient service and empathy. Skilled in retail sales and document organization, my reliability ensured seamless operations and a positive shopping environment.

Overview

10
10
years of professional experience

Work History

Document Controller

Acrow
03.2023 - 11.2024
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Provided support for document controls and worked with contract documents.

Retail Sales Cashier

Sbr
02.2020 - 01.2023
  • Increased customer satisfaction by providing efficient and accurate checkout services.
  • Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
  • Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
  • Supported store promotions by communicating current offers to customers during their shopping experience.

Retail Sales Associate Cashier

Sbr
11.2018 - 01.2020


  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.

Retail Sales Associate

Sbr
03.2015 - 10.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

May 15 Girls Secondary School
Cairo
08-2014

Skills

  • Document management
  • Maintaining store appearance
  • Patience and empathy
  • Retail sales
  • Document organization
  • Handling complaints
  • Cleanliness and hygiene
  • Reliability and punctuality

Timeline

Document Controller

Acrow
03.2023 - 11.2024

Retail Sales Cashier

Sbr
02.2020 - 01.2023

Retail Sales Associate Cashier

Sbr
11.2018 - 01.2020

Retail Sales Associate

Sbr
03.2015 - 10.2018

High School Diploma -

May 15 Girls Secondary School
Farida ramadan