Farzana Nasrin
Executive Administrative Officer
Al Ain
Summary
Dynamic, reliable , client-focused foreign currency dealer with 12 + years of experience in customer service and sales . Resolved customer complaints and issues, accomplished 75 % of target set for the branch, maintained high level of customer satisfaction in a professional manner, conducted market research to get the prevailing market rate and set rate for multiple currencies.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Foreign Currency Officer
Al Ansari Exchange
Al Ain
03.2013 - Current
- Handle financial transactions at high-volume branch in downtown business district.
- Check all currencies to detect any counterfeit if any exist.
- Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
- Lowered average wait-time by 80% leading to highest customer satisfaction scores.
- Maintained excellent attendance record, consistently arriving to work on time.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Senior Customer Service Officer
Al Ansari Exchange
Al Ain
03.2008 - 01.2011
- Recognized for customer service excellence and outstanding work ethics.
- Achieved monthly target by cross selling different products and increasing transaction count.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Comply with AML rules and regulations for each and every transaction and report any susceptible transactions to the Compliance department.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Organized customer information and account data for business planning and customer service purposes.
Education
MBA - Finance
Jaipur National University
01.2019 - 12.2020
BBA - Accounting And Finance
Indira Gandhi National Open University
07.2007 - 10.2011
High School Diploma -
Darul Huda Islami School
Al Ain 04.2005 - 03.2007
Skills
Currency exchange knowledge
Stock management, Recordkeeping strengths
Administrative support
Staff education and training
Holding Driving Licence
Accomplishments
Advanced Anti Money laundering
Module of customer service
Leadership development programme
Timeline
MBA - Finance
Jaipur National University
01.2019 - 12.2020
Foreign Currency Officer
Al Ansari Exchange
03.2013 - Current
Senior Customer Service Officer
Al Ansari Exchange
03.2008 - 01.2011
BBA - Accounting And Finance
Indira Gandhi National Open University
07.2007 - 10.2011
High School Diploma -
Darul Huda Islami School
04.2005 - 03.2007