Mohamed Insaf
Dubai,UAE
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Summary
Service manager specializing in process improvement and team leadership. Expertise in import documentation, compliance, and inventory management, driving efficient supply chain operations. Proven track record in enhancing customer experience and building strong vendor and stakeholder relationships. Skilled in implementing safety compliance measures and conflict resolution strategies to boost organizational performance.
Work history
Service Manager
Texas Road House, M.H.Alshaya LLC
Dubai , UAE
2020.01 - 2025.12
- Directed front-of-house operations for high-volume American steakhouse, ensuring seamless service delivery.
- Implemented customer service strategies to enhance satisfaction and repeat business.
- Conducted training programmes on service excellence, upselling, and compliance requirements.
- Managed customer complaints, resulting in improved business reputation.
- Delegated tasks effectively to maximise team productivity and performance.
Senior Administrative assistant
Texas Road House, M.H.Alshaya LLC
Dubai, UAE
2018.01 - 2019.12
- Compiled comprehensive reports on sales, attendance, expenses, and inventory summaries.
- Managed correspondence via email and phone to ensure effective communication.
- Maintained licenses, permits, and compliance documents to meet regulatory standards.
- Coordinated salary processing with HR and payroll for timely employee payments.
- Facilitated onboarding processes for new staff and managed exit formalities.
- Supported audits and inspections to verify compliance with established standards.
- Regularly updated standard operating procedures and operational checklists.
Restaurant Supervisor
Texas Road House, M.H.Alshaya LLC
Dubai , UAE
2012.09 - 2017.12
- Supervised daily operations to uphold service standards and promptly addressed customer feedback.
- Coordinated staff schedules and managed inventory for seamless operational flow.
- Implemented streamlined procedures for efficient shift changes, enhancing productivity.
- Trained new staff members, resulting in elevated service standards.
Shift Manager
Pizza Hut
Colombo, Sri Lanka
2012.02 - 2012.08
- Oversaw staff training programmes to enhance customer service quality.
- Ensured accurate cash management processes at end of each shift.
- Conducted regular staff meetings to communicate company policies effectively.
- Enforced compliance with food hygiene regulations, maintaining high quality standards.
Food and Beverage Supervisor
Britannia International Hotel
London, UK
2010.01 - 2011.12
- Cultivated a welcoming atmosphere within restaurant, elevating guests' dining experiences.
- Enhanced dining experience by attentively addressing guest feedback.
- Coordinated with chef and kitchen staff to ensure seamless restaurant operations.
- Established strong rapport with customers through friendly and professional service.
Imports Documentation Executive
New Asia Lines Pvt Ltd
Colombo , Sri Lanka
2006.04 - 2008.12
- Introduced new product lines, enhancing company visibility in market.
- Streamlined operations through integration of latest technology solutions.
- Conducted comprehensive risk assessments to ensure stability and growth.
- Optimised company policies to boost staff productivity.
Education
BTECH Higher National Diploma - International Hospitality Management
London Hotel School
London, UK 2009.02 - 2011.09
Diploma - Travel and Tourism
JMC (PVT) LTD
Colombo, Sri Lanka 2005.11 - 2006.11
Certificate - Hotel Management
Australian Business College
Colombo, Sri Lanka 2006.11 - 2007.05
Skills
- Operations management and process improvement
- Team leadership and training
- Import documentation and compliance
- Inventory and supply chain management
- Customer experience enhancement
- Vendor and stakeholder engagement
- Safety compliance awareness
- Conflict resolution strategies
- Budgeting and cost control
Languages
English
Fluent
Tamil
Native
Certification
- Person-in-Charge (PIC) for Food Safety
- Basic Food Safety and Hygiene
- Certified First-Aider
- Trained Fire Safety and Emergency Procedures Official
- Holder of a Valid UAE Driver's License
Timeline
Service Manager
Texas Road House, M.H.Alshaya LLC
2020.01 - 2025.12
Senior Administrative assistant
Texas Road House, M.H.Alshaya LLC
2018.01 - 2019.12
Restaurant Supervisor
Texas Road House, M.H.Alshaya LLC
2012.09 - 2017.12
Shift Manager
Pizza Hut
2012.02 - 2012.08
Food and Beverage Supervisor
Britannia International Hotel
2010.01 - 2011.12
BTECH Higher National Diploma - International Hospitality Management
London Hotel School
2009.02 - 2011.09
Certificate - Hotel Management
Australian Business College
2006.11 - 2007.05
Imports Documentation Executive
New Asia Lines Pvt Ltd
2006.04 - 2008.12
Diploma - Travel and Tourism
JMC (PVT) LTD
2005.11 - 2006.11