Fatima Dimakilang
Abu Dhabi,UAE
Summary
Experienced Cashier with focus on providing exceptional customer service. Skilled in handling transactions, resolving customer issues, and ensuring accurate cash management. Offers attention to detail, time management and multitasking abilities important in busy environments. Dedicated to customer satisfaction and always ready to help with concerns.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Head cashier
Grandiose Supermarket
Abu Dhabi, UAE
2022.11 - Current
- Completed opening and closing procedures each day.
- Processed cash, credit and debit payments, online orders in noon, talabat, instashop, deliveroo and others accurately and efficiently,minimising till discrepancies.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Maintained clean and orderly checkout areas to enhance shopping experience.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Trained and mentored junior cashiers to enhance customer service skills and efficiency.
Sales assistant
Abu Dhabi Cooperative Society
Abu Dhabi, UAE
2016.01 - 2022.09
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
Diploma - Software Develpoment
ACLC College
General Santos City, Philippines 2005.06 - 2007.04
Skills
- Cash handling efficiency
- POS systems knowledge
- Sales target achievement
- Advanced excel usage
- Cash management
- Order processing
- Excellent verbal communication
- Customer service excellence
- Service upselling
- Merchandise replenishment
Timeline
Head cashier
Grandiose Supermarket
2022.11 - Current
Sales assistant
Abu Dhabi Cooperative Society
2016.01 - 2022.09
Diploma - Software Develpoment
ACLC College
2005.06 - 2007.04