Fatima Rashid
Sharjah
Summary
Experienced Sales Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Dnata, Emirates Group
09.2023 - Current
- Specifically working with Singapore Airline, Korean Air, Cathay Pacific, Sri Lankan Airline, and Philippines Airline.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Sales Associate
Charles and Keith
01.2022 - 01.2023
- Achieving daily's sales targets
- Advising the best hair care product to the customers depending on their concerns
- Upselling & cross selling techniques
Hostess
Dubai Shopping Festival
12.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience
- Completed daily side work and opening and closing duties without fail
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
Hair Care Consultant
Procter and Gamble
08.2021 - 11.2021
- Achieving daily's sales targets
- Sending daily/weekly reports
- Presenting enough knowledge about the products to potential customers
Customer Service Representative
Majid Al Futtaim
10.2020 - 12.2020
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Tracked sales and upgrades to show conversion rates and overall revenue against targets
Customer Service Associate
Diamond Auction
01.2020 - 09.2020
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Arts - Marketing
Westford University College
05.2024
High School Diploma -
The Westminster School
07.2019
Skills
- Sales trends
- Product and service sales
- Merchandising understanding
- Quality assurance
Languages
English
Urdu
Personal Information
Title: Customer Service Associate
Timeline
Customer Service Agent
Dnata, Emirates Group
09.2023 - Current
Sales Associate
Charles and Keith
01.2022 - 01.2023
Hostess
Dubai Shopping Festival
12.2021 - 01.2022
Hair Care Consultant
Procter and Gamble
08.2021 - 11.2021
Customer Service Representative
Majid Al Futtaim
10.2020 - 12.2020
Customer Service Associate
Diamond Auction
01.2020 - 09.2020
Bachelor of Arts - Marketing
Westford University College
High School Diploma -
The Westminster School
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