FATIMA MUSSA SHAHNAWI
SHARJAH ,UAE
Summary
Driven Customer Service Executive with talent for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume inquiries, leading to improved retention rates and positive feedback. Known for creating streamlined processes that boost team performance and operational efficiency.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer service executive
AMER
DUBAI , UAE
01.2024 - 02.2025
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Assisted in training new staff to ensure consistency in service delivery.
- Handled high volume calls whilst maintaining professionalism and composure.
- Coordinated with other departments for efficient problem resolution.
- Managed difficult situations for positive outcomes.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Exceeded targets by delivering comprehensive and consistent service.
- Improved company processes by analysing customer feedback and service trends.
Education
Bachelor of Public Relations and Advertising -
City University Ajman
Ajman 10.2019 - 01.2025
Skills
- Data entry efficiency
- Professionalism in contact
- Patience under pressure
- Live chat handling
- Speedy response creation
- Email management
- Customer and staff support
- Customer Service
Languages
Arabic
Native
English
Upper intermediate
Timeline
Customer service executive
AMER
01.2024 - 02.2025
Bachelor of Public Relations and Advertising -
City University Ajman
10.2019 - 01.2025
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