FAZIL K. K
Dubai,United Arab Emirates
Summary
Dynamic and motivated professional with a proven track record of working independently and excelling in team environments. Demonstrates exceptional communication, listening, and analytical skills, ensuring compassionate and proficient customer service. Adept at utilizing inter-office computer software systems to enhance operational efficiency. Committed to continuous learning and career advancement within customer service roles.
Overview
11
11
years of professional experience
1
1
Certification
Work history
ASSISTANT MANAGER-OPERATIONS & CUSTOMER SERVICE
GOODRICH LOGISTICS FZE
DUBAI, UAE
2025.09 - Current
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Coordinating vessel schedules, load lists, gate-in deadlines, and export/import documentation via Dubai Trade on daily basis.
• Preparing and finalizing Load Lists, Export Declarations, and Bills of Lading for submission to shipping lines on daily basis.
• Ensuring timely container gate-in and compliance with vessel operator requirements on daily basis.
• Verifying import documents on Dubai Trade and issuing Delivery Orders (D.O) to consignees accordingly on daily basis.
• Submitting vessel manifests to POD agents and following up on B/L release and container loading.
• Issuance of CROs for export shipments.
• Sending arrival notices to consignees and following up for empty container (MT) returns on daily basis.
• Issuing detention and demurrage invoices for containers exceeding free time on daily basis.
• Supporting the accounts team by providing SOAs for clients and POD agents on daily basis.
• Managing third-party transportation and coordinating container capacity with shipping lines.
• Processing pre-alerts, discharge lists, and manifest uploads in Dubai Trade as per vessel rotation on daily basis.
• Monitoring MRN/NOC issuance, sending arrival notices, and coordinating DDO issuance on daily basis.
• Preparing import invoices as per tariff and validating documents for B/L or seaway bill release.
• Tracking container returns and maintaining updated inventory records.
• Issuing MT acceptance for empty container returns to port on daily basis. - Developed strong relationships with suppliers, ensuring timely delivery of products.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Established clear budgets and cost controls strategies to meet objectives.
- Managed logistics, resulting in smooth operations.
- Coordinated site logistics, ensured uninterrupted supply chain flow.
Senior Executive - Operations & Customer Service
UNICON LOGISTICS SERVICES LLC
Dubai
2023.09 - 2025.08
- Negotiate with Forwarder to the lowest best price with comprehensive payment terms.
- Approve bookings for container and freight pick up, and ensure coordination for shipments and managing heavy/oversized cargoes through Sea freight using special equipments (Flat rack,open Tops, break bulk & RORO - MAFI loading).
- Prepares quotations/rates for local & overseas clients for both Air and Sea Shipments, Assist customer's inquiries, complaints and issues.
- Take responsibility for the shipment from its origin country until the shipment is delivered to the Warehouse.
- Assist to prepare Authorization letter and send to forwarder together with shipping documents for clearance of the goods from the port.
- Seek innovative ways to improve service and cost, which will include both technological and process improvements.
- Efficient handling of Mirsal II declaration for Import and Export shipments, review and identify the customs documentation requirements.
- Managing the entire process of sea-air, air-air transshipment operations, well knowledge of free zone, GCC Countries documentation.
- Educating and providing training to the sales team and new joiners about complete logistic procedures.
- Prepare quote and Invoice for Clients upon request.
- Managed customs processes (Mirsal II, e-gate passes, COOs, NR claims)
- Organized transport logistics, permits (including DG), and clearance.
- Oversaw transshipments and managed import schedules & delivery orders.
- Address issues and concerns raised by team members relating to pricing suggestions.
- Ensure appropriate coordination between land, marine, and air operations crews in different locations.
Operations Supervisor
FAST LOGISTICS CARGO TRANSPORT L.L.C
Dubai
2021.03 - 2023.08
- Delivered exceptional customer service by proactively listening to concerns and answering questions
- Ensure effective liaison with agents and coordinated arrangement of shipments.
- Approve bookings for container and freight pick up, and ensure coordination for shipments.
- Take responsibility for the shipment from its origin country until the shipment is delivered to the Warehouse.
- Assist to prepare Authorization letter and send to forwarder together with shipping documents for clearance of the goods from the port.
- Seek innovative ways to improve service and cost, which will include both technological and process improvements.
- Identify ideal pricing structures and sales funnels.
- Address issues and concerns raised by team members relating to pricing suggestions.
- Ensure appropriate coordination between land, marine, and air operations crews in different locations.
- Implemented staff training programs to boost team performance and skills development.
- Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight and pricing.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
Operation Coordinator
DHL WORLD WIDE EXPRESS, DUBAI INTERNATIONAL AIRPORT TERMINAL 2 – DXB-HUB
Dubai
2019.05 - 2020.06
- Coordinate inbound and outbound activities with DNATA and CAL.
- Make sure all outbound flights carry our loads as planned and inbound alerts and recovery are completed in a timely manner.
- Ensure all processes are followed within the agreed guideline.
- Management of CALMS, NMIV and flight plan to make sure our accuracy levels are high.
- Follow all GSOP guidelines and make sure we are compliant at all times.
- Ensure we follow all G-SOP guidelines and work towards a healthy workplace.
Cargo Agent
DNATA (EMIRATES GROUP), DWC AIRPORT
Dubai
2015.10 - 2019.03
Education
Some College (No Degree) - Aircraft Maintenance Engineering
ACADEMY OF AVIATION & ENGG - BANGALORE
BANGALOREAssociate of Science - Higher Secondary Education
APPROVED BY GOVT OF KERALA
CALICUTSkills
- FAST LEARNER WHO WORKS WELL WITHOUT SUPERVISION
- SELF-STARTER, HIGHLY MOTIVATED
- TEAM PLAYER
- EXCELLENT COMMUNICATION AND LISTENING SKILLS
- STRONG ANALYTICAL SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS
- PROFICIENT IN INTER-OFFICE COMPUTER SOFTWARE SYSTEM
- COMPASSIONATE CUSTOMER SERVICE
- EXCELLENT CUSTOMER SERVICE PROFICIENCY
Certification
- DANGEROUS GOODS HANDLING (DGR) EMIRATES AVIATION COLLEGE
- CARGO SPECIAL LOAD AND RAMP HANDLING (CSH) EMIRATES AVIATION COLLEGE
- CARGO PRODUCT KNOWLEDGE AND DOCUMENTATION (CPKD) EMIRATES AVIATION COLLEGE
- RAMP SAFETY INDUCTION DNATA
- AVIATION SECURITY AWARENESS
- DANGEROUS GOODS TRAINING (CAT-8)
LANGUAGES
ENGLISH
MALAYALAM
HINDI
TAMIL
ARABIC
LINK
LINKEDIN: http://www.linkedin.com/in/fazil-kk
PERSONAL DETAILS
- Date of birth 26 Apr 1991
- Nationality Indian
- Visa status Residence
- Marital status Married
DRIVING LICENSE
Driving license category LIGHT VEHICLE (LC NO : 1341493)
Timeline
ASSISTANT MANAGER-OPERATIONS & CUSTOMER SERVICE
GOODRICH LOGISTICS FZE
2025.09 - Current
Senior Executive - Operations & Customer Service
UNICON LOGISTICS SERVICES LLC
2023.09 - 2025.08
Operations Supervisor
FAST LOGISTICS CARGO TRANSPORT L.L.C
2021.03 - 2023.08
Operation Coordinator
DHL WORLD WIDE EXPRESS, DUBAI INTERNATIONAL AIRPORT TERMINAL 2 – DXB-HUB
2019.05 - 2020.06
Cargo Agent
DNATA (EMIRATES GROUP), DWC AIRPORT
2015.10 - 2019.03
Some College (No Degree) - Aircraft Maintenance Engineering
ACADEMY OF AVIATION & ENGG - BANGALORE
Associate of Science - Higher Secondary Education
APPROVED BY GOVT OF KERALA