Federica Modola
Dubai,UAE
Summary
Dynamic and customer-focused professional with 6 years of experience in the hospitality industry, excelling in client-facing roles and delivering exceptional service.
Skilled in communication, relationship building, and problem-solving, with a deep understanding of people's needs and behaviours.
Passionate about applying my hospitality expertise to identify top candidates and contribute to the growth of the company. Eager to learn, grow, and develop within the recruitment field,contributing to the company's growth and enhancing financial success through effective talent acquisition.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Cabin Crew
Emirates
Dubai, UAE
07.2019 - Current
- Business Class cabin crew
- Welcome costumers, special attention given to to high valued customers, VIPs, infants and media representatives.
- Engage with customers to better understand needs and deliver and excellent and tailored customer service.
- Business Promotion crew- company events, advertising and social media content.
- Excellent attention to detail, act as brand ambassador, show exceptional hospitality skills and maintain the highest standards.
- Follow company regulations and rules to promote a safe environment for travellers and employees.
HR Assistant
Best Union Company
Bari, Italy
10.2017 - 03.2018
- Candidate Support: Source candidates, screen resumes, and schedule interviews.
- Administrative Tasks: Update applicant tracking systems, post job ads, and manage recruiter calendars.
- Interview Coordination: Arrange logistics, communicate details to candidates, and handle follow-ups.
- Documentation: Ensure accurate records and compliance with company policies.
- Reporting: Track recruitment metrics and candidate progress.
- Familiarity with HRIS and resume databases, Microsoft Office
Brand Promoter
Best Union Company
Bari, Italy
09.2017 - 10.2017
- Represent the brand at promotional events, trade shows, or retail locations.
- Showcase and demonstrate products or services to attract customer interest.
- Encourage purchases and meet sales targets where applicable
- Created brand awareness and coordinated placements for television and radio, social media and print publication advertisements.
Education
Master's degree - International communication for enterprises
Università Degli Studi "G. D'Annunzio"
Pescara, Italy 10.2017 - 07.2019
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
Bari, Italy 10.2013 - 07.2017
Skills
- Experience in premium cabin hospitality, recruiting and team coordination
- Intellectual curiosity, a strong growth mind-set and the desire to constantly improve
- Excellent interpersonal communication skills at all levels
- Flexibility to adjust to changing business needs
- Resilient,tenacious and committed to goals
- Microsoft Office, Adobe Photoshop, HRIS
Languages
Italian
Native
English
Fluent
Affiliations
- Volunteering, traveling, reading, rollerskating, tennis, photography, video editing, cooking and baking
Timeline
Cabin Crew
Emirates
07.2019 - Current
HR Assistant
Best Union Company
10.2017 - 03.2018
Master's degree - International communication for enterprises
Università Degli Studi "G. D'Annunzio"
10.2017 - 07.2019
Brand Promoter
Best Union Company
09.2017 - 10.2017
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
10.2013 - 07.2017
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