Feriel Negazi
Abu Dhabi,AZ
Summary
Determined and passionate, my journey in the aviation industry reflects a continued commitment to operational excellence, passenger safety and exceptional customer service. With enriching experience, I have developed an in-depth understanding of aviation security protocols and passenger requirements. My effective collaboration within dynamic teams has helped create memorable flight experiences. Looking for a new professional opportunity, I am confident that my passion, professionalism and willingness to exceed expectations will be valuable assets in contributing to the continued success of your airline.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cabin crew
Etihad Airways
02.2023 - Current
- Exceptional Customer Service: Courteous welcome, response to passenger needs, and anticipation of preferences for a first class flight experience
- Emergency Management: Calm and professional management of emergency situations, compliance with safety protocols and guaranteeing the well-being of passengers
- Crew Collaboration: Close collaboration for fluid communication, effective coordination, and a positive atmosphere on board
- Cabin Control: Regular checks ensuring a clean, well-organized cabin that complies with safety standards
- Emergency Situation Management: Handled emergency situations calmly and professionally, implementing protocols to ensure the safety of all on board.
Flight attendant
Flynas
04.2022 - 12.2022
- Greet passengers and assist them throughout the flight
- Ensuring the safety and comfort of passengers during flights
- Providing quality food and beverage service
- Handle emergency situations calmly and professionally
- Collaborate with crew to ensure efficient and smooth service
- Address specific passenger needs and resolve issues.
Education
IT. Management Specialist - IT
Anajah IT Institution
Tunisia04.2018
Skills
- Exceptional Customer Service
- Passenger Safety
- Multilingual Communication
- Stress management
- Teamwork
- In-Flight Service
- Emergency Protocols
- Quick Decision Making
- Conflict Prevention
- Empathy and Cultural Sensitivity
Certification
- 2023, Training certificate: Cabin Crew, Etihad Academy
- 2021, Training certificate: Human factors, International Civil Aviation Training Center
- 2021, Training certificate: Cabin Crew, International Civil Aviation Training Center
- 2021, Training certificate: Safety and first aid, General Administration of Civil Aviation
- 2020, Training certificate: Italian level A2, Dante Alighieri Company
- 2020, Training certificate: First aid, Salames training center
Languages
French
Arabic
English
Italian
Personal Information
Nationality: Tunisian
Timeline
Cabin crew
Etihad Airways
02.2023 - Current
Flight attendant
Flynas
04.2022 - 12.2022
IT. Management Specialist - IT
Anajah IT Institution
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