Joshna Joy
IT Support Enginner
Dubai,DU
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
It Support Enginner
NAAS CREDIT REVIEW SERVICES
Dubai, Dubai
01.2022 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Intership
IPSR Solutions Kerala
Cochin, Kerala
04.2021 - 11.2022
- Performed preventative maintenance and support on all computer systems throughout the facilities daily.
- Deploying remote machines
- Researches and implements technological strategic solutions.
- Deploy and maintain AWS IaaS Virtual Machines and AWS Application and Networking Services to support growth into the cloud.
- Recommend, develop, plan, manage, implement, and fully document IT projects
Education
Master of Science - MCA
Mar Thoma College of Science & Technology
Aroor 03.2011 - 04.2022
Skills
On-Site Support
undefinedTimeline
It Support Enginner
NAAS CREDIT REVIEW SERVICES
01.2022 - Current
Intership
IPSR Solutions Kerala
04.2021 - 11.2022
Master of Science - MCA
Mar Thoma College of Science & Technology
03.2011 - 04.2022
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