Joshna Joy
IT Support Enginner
Dubai,DU
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
It Support Enginner
NAAS CREDIT REVIEW SERVICES
Dubai, Dubai
01.2022 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Intership
IPSR Solutions Kerala
Cochin, Kerala
04.2021 - 11.2022
- Performed preventative maintenance and support on all computer systems throughout the facilities daily.
- Deploying remote machines
- Researches and implements technological strategic solutions.
- Deploy and maintain AWS IaaS Virtual Machines and AWS Application and Networking Services to support growth into the cloud.
- Recommend, develop, plan, manage, implement, and fully document IT projects
Education
Master of Science - MCA
Mar Thoma College of Science & Technology
Aroor 03.2011 - 04.2022
Skills
On-Site Support
Security support
IT department support
Basic IT support
Application installations
Cloud-Based Software Deployment
Remote Diagnostics
Debugging
Local Area Networking
Windows Operating System
Desktop support
Software diagnosis
Data recovery
Application support
Technical documents comprehension
Timeline
It Support Enginner
NAAS CREDIT REVIEW SERVICES
01.2022 - Current
Intership
IPSR Solutions Kerala
04.2021 - 11.2022
Master of Science - MCA
Mar Thoma College of Science & Technology
03.2011 - 04.2022