Firas Aboutalib
Jeddah
Summary
I am an outcome-driven person with good problem-solving abilities. I have considerable sales and after-sales expertise in Saudi Arabia. As a team player, I work effectively with a variety of technical and corporate organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
After-Sales and Service Support Engineer
Saudi Liebherr Co. Ltd. | Al-Juffali
2023.06 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored running spare parts availability in stock and ensured safety stock
- Managed high-priority support tickets efficiently, ensuring prompt resolution and minimal disruption to clients' operations
- Conducted root cause analyses on recurring issues to prevent similar incidents from arising again
- Processed warranty claims for break downs of new machineries
- Supported and convinced clients of preventive maintenance for their machineries
Sales Engineer
Sapphire For Biomedical Services
2023.04 - 2023.06
- Researched medical market requirements
- Contributed additional revenue to sales plans through resale opportunities.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers
- Generated new leads through walk-in and appointed visits
- Established relationships with key clients for repeat business and referrals, cultivating a strong network within the industry
Research & Development Engineer
Livello Technologies GmbH
2022.09 - 2022.12
- Documented and developed engineering procedures and processes.
- Identified requirements of project
- Evaluated, designed, and implemented reliable working system
- Applied risk analysis (FMEA) on product
- Conducted test methods as well as Quality Assurance (QA)
- Administered costs to be feasible
Production and Manufacturing Intern
Livello Technologies GmbH
2022.03 - 2022.09
- Assisted R&D department staff members conducting experiments trials testing prototypes iterating design concepts validation purposes pre-production stage preparations
- Enhanced production strategy and project plans
- Optimized production process to reduce lead time
- Inventory control management (MRP) for the materials in production
- Applied Industry 4.0 technology (3D-Printing) to CAD models
- Customer service and maintenance provided in client's location
- Supported and trained co-workers in production environment
HVAC Design Intern
Izzat Marji Group
2019.09 - 2019.10
- Analyzed residential and industrial plans through AutoCAD software
- Selected different AC systems for the project
- Duct sizing and distribution of load
Education
Bachelor of Science - Mechanical & Maintenance Engineering
German Jordanian University
Amman, Jordan02.2023
No Degree - Mechanical Engineering - Erasmus Exchange Program
Aalen University
Aalen, Germany03.2022
Skills
- Project Management
- Time Management
- Team Leadership
- Active Listening
- Decision making
- Teamwork
Certification
- SAP
- BaaN
- MS-Office
- Jira / Confluence
Additional Information
References upon request
Languages
Arabic
English
Advanced (C1)
German
Upper intermediate (B2)
Timeline
After-Sales and Service Support Engineer
Saudi Liebherr Co. Ltd. | Al-Juffali
2023.06 - Current
Sales Engineer
Sapphire For Biomedical Services
2023.04 - 2023.06
Research & Development Engineer
Livello Technologies GmbH
2022.09 - 2022.12
Production and Manufacturing Intern
Livello Technologies GmbH
2022.03 - 2022.09
HVAC Design Intern
Izzat Marji Group
2019.09 - 2019.10
Bachelor of Science - Mechanical & Maintenance Engineering
German Jordanian University
No Degree - Mechanical Engineering - Erasmus Exchange Program
Aalen University
- SAP
- BaaN
- MS-Office
- Jira / Confluence
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