Foster Tomani
Dubai
Summary
Dedicated customer service professional with extensive knowledge in service delivery and a proven track record of effective multitasking. Committed to fostering professional relationships that enhance customer satisfaction and drive business results. Skilled in identifying client needs and implementing solutions that boost profitability while ensuring a seamless service experience. Passionate about leveraging strong communication skills to contribute to team success and elevate overall service standards.
Overview
13
13
years of professional experience
Work History
Customer Service & Sales Executive
VEO Fitness LLC
01.2025 - Current
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Support office efficiency by performing clerical tasks such as data entry, photocopying and scanning.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Boost sales revenue by 15% by cultivating strong client relationships and implementing effective sales strategies.
- Research sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrate expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Service Executive
Dubai Hills Mall
08.2022 - 01.2025
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Site Manager
Vivo Energy Ghana Ltd.
01.2013 - 01.2016
- Created weekly and monthly reports and presentations for management team.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw 19 employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Interviewed, hired, and trained new workers.
Education
MBA - Business Administration
GIMPA
Ghana12-2021
Postgraduate Diploma - Business Administration
GIMPA
Ghana01-2019
Bachelor of Science - Business Administration
Central University
Ghana06-2013
Skills
- Management Skills
- Creativity
- Multitasking
- Resilience
- Critical Thinking
- Leadership
- Adaptability
- Decision-making
- Results Driven
- Ownership Mentality
Languages
English
Timeline
Customer Service & Sales Executive
VEO Fitness LLC
01.2025 - Current
Customer Service Executive
Dubai Hills Mall
08.2022 - 01.2025
Site Manager
Vivo Energy Ghana Ltd.
01.2013 - 01.2016
MBA - Business Administration
GIMPA
Postgraduate Diploma - Business Administration
GIMPA
Bachelor of Science - Business Administration
Central University
Personal Information
Title: Customer Service Executive