Fouad Alokaily
Sales Manager
Dubai,DU
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sales Manager - dubizzle cars
bayut & dubizzle
2 2022 - Current
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved an all time record of 620 successful transactions in one month, and a GMV of over 120 Million $ per year.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed customer's escalations, ensuring prompt resolution and enhanced client satisfaction
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers, while maintaining a conversion of 25% to clients.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Led the implementation of an in-house CRM system, transitioning from Salesforce to enhance lead tracking, streamline follow-up processes, and improve team communication. Resulted in more efficient workflow and increased team productivity
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Team Leader - Field Sales
bayut & dubizzle
12.2020 - 02.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Premium Class In-flight Attendant
Emirates
11.2014 - 11.2020
- Operated in compliance with all airline and federal aviation regulations for compliance with all procedures
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights
- Made sure to deliver the highest standard of service for business class customers
- Improved customer satisfaction over the duration of my tenure
- Working with a cosmopolitan team and adapting to new situations.
Education
Bachelor of Arts - Public Relations, And Advertising
Lebanese University
Lebanon 05.2010 - 05.2014
High School Diploma - Lebanese Official Bac 2 In Life Science's
Moukhtara Official Secondary School
10.2009 - 05.2010
Skills
Conflict Resolution
MS Office
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Market Research
Relationship Building
Performance Management
Strategic Planning
KPI Tracking
Salesforce
Languages
English
Arabic
Timeline
Team Leader - Field Sales
bayut & dubizzle
12.2020 - 02.2022
Premium Class In-flight Attendant
Emirates
11.2014 - 11.2020
Bachelor of Arts - Public Relations, And Advertising
Lebanese University
05.2010 - 05.2014
High School Diploma - Lebanese Official Bac 2 In Life Science's
Moukhtara Official Secondary School
10.2009 - 05.2010
Sales Manager - dubizzle cars
bayut & dubizzle
2 2022 - Current
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