Franklin Jose
Senior Customer Relationship Executive
DEIRA
Summary
Experienced in Customer Service and Sales, I have a strong track record of surpassing sales targets while prioritizing exceptional customer experiences. I excel in nurturing client relationships, delivering persuasive sales pitches, and providing top-notch service. My success lies in implementing successful sales strategies that are customer-centric. With excellent communication and negotiation abilities, I am keen on leveraging my expertise in both sales and customer service to drive organizational success.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Customer Relationship Executive
Louis Philippe
01.2023 - 01.2024
- Crafted and delivered engaging sales presentations, effectively communicating product benefits to drive customer engagement and interest.
- Consistently provided exceptional service, resulting in outstanding client satisfaction ratings and long-term customer loyalty.
- Proactively identified and addressed customer needs, offering personalized solutions and recommendations tailored to enhance their experience and meet their requirements.
- Employed consultative sales techniques to deeply understand customer needs and preferences, enabling the recommendation of relevant products and services to meet their specific requirements
Sales Specialist
Square Yards
05.2017 - 09.2020
- Developed and executed sales strategies to achieve company targets, ensuring alignment with organizational goals for sustained growth and market expansion.
- Provided exceptional service to customers, building lasting relationships and enhancing loyalty through attentive and professional interactions.
- Built rapport with customers, assessed their needs, and offered tailored recommendations, driving increased sales opportunities.
Senior Customer Service Representative
Firstsource
02.2016 - 05.2017
- Maintained an in-depth understanding of product and service information to provide knowledgeable and educated responses to diverse customer questions, enhancing customer satisfaction and loyalty.
- Processed, scheduled, and executed customer orders for both new and established customers, meeting call guidelines for service levels, handle time, and productivity, ensuring efficient and effective customer service delivery.
Lead Trainer
Goan Institute Of Communicative English
05.2015 - 10.2015
- Conducted English training sessions, resulting in a 20% improvement in student speaking proficiency during class activities and assessments.
- Developed and implemented curriculum-aligned lessons with diverse teaching methodologies to enhance student engagement and learning outcomes.
- Evaluated student performance through rigorous grading and assessment methods, offering targeted feedback to support academic growth.
- Fostered collaborative relationships with colleagues, administrators, and parents to establish effective learning objectives and create a supportive educational environment.
Education
Bachelor of Arts - BA - English Language and Literature/Letters
SIKKIM PROFESSIONAL UNIVERSIITY
GANGTOKBachelor of Arts - Business/Commerce, General
CROSSLAND COLLEGE BRAHAMAVAR
BRAHMAVAR Bachelor On Biblical Studies - Biblical Studies
Brahamavar Baptist Seminary
UdupiSkills
- Sales and Negotiation Skills
- Customer Relationship Management
- Effective Communication (Verbal and Written)
- Problem Solving and Conflict Resolution
- Post-Sales Support
- MS Office Suite (Word, Excel, PowerPoint)
- Adaptability and Flexibility
- Goal-Oriented and Results-Driven
Certification
- Lead Trainer -Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY), Ministry of Rural Development, India
- Academic IELTS - overall score 6.0
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior Customer Relationship Executive
Louis Philippe
01.2023 - 01.2024
Sales Specialist
Square Yards
05.2017 - 09.2020
Senior Customer Service Representative
Firstsource
02.2016 - 05.2017
Lead Trainer
Goan Institute Of Communicative English
05.2015 - 10.2015
Bachelor of Arts - BA - English Language and Literature/Letters
SIKKIM PROFESSIONAL UNIVERSIITY
Bachelor of Arts - Business/Commerce, General
CROSSLAND COLLEGE BRAHAMAVAR
Bachelor On Biblical Studies - Biblical Studies
Brahamavar Baptist Seminary
visa
2 months Visiting Visa
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