George Kutty Sebastian
IT Manager
Sharjah
Summary
Designation
IT MANAGER In-depth understanding and implementation of IT governance frameworks to ensure compliance and alignment with business strategies.
Cost Containment / Budgeting: Demonstrated ability to contain costs and manage budgets effectively while maintaining operational excellence.
Performance Management: Implementation of performance management initiatives, including KPI tracking and corrective action strategies.
Network Architecture LAN/WAN: Proficient in designing and optimizing LAN/WAN architectures for efficient and secure data transfer.
Vendor Management: Successful management of vendor relationships, ensuring quality service and cost-effectiveness.
SLA & Contract Negotiations: Proven expertise in negotiating and managing Service Level Agreements (SLAs) and contracts.
Training and Support: Dedicated to providing comprehensive training and
support to teams, enhancing overall technical proficiency.
Overview
17
17
years of professional experience
1
1
Language
Work History
Manager
LAND MARK HOSPITALITY
Dubai
09.2007 - Current
- Strategic Network Management:
- Oversee the implementation, planning, support, and management of projects to enhance the general network infrastructure
- Provide effective leadership to direct reports and the broader IT team, ensuring comprehensive support, guidance, and motivation
- Manage the IT budget, leading value-for-money initiatives, and overseeing all aspects of expenditure and efficiency.
Skills
- Skills and Expertise:
- Team Leadership:
- Proven ability to lead and inspire teams, fostering a collaborative and high-performance culture
- Powerful Negotiator:
- Strong negotiation skills, adept at securing favorable terms in vendor contracts and service-level agreements
- Infrastructure Management: Extensive experience in managing IT infrastructure, ensuring optimal performance and scalability
- Business Continuity Planning: Specialized in developing and implementing robust business continuity plans to safeguard operations during disruptions
- Network Security Management: Proficient in designing and managing network security measures, safeguarding against potential threats
- IT Services Delivery Management:
- Effective oversight of IT service delivery, ensuring alignment with organizational goals and customer expectations
- Risk Management:
- Expertise in identifying, assessing, and mitigating risks to protect
- Professional Summary
- Dedicated and skilled IT professional with a comprehensive 16-year track record in the Fitness Industry Proficient in a range of IT disciplines, including domain and network administration, disaster recovery, helpdesk management, and Cisco and HP switches configuration Extensive experience in Active Directory and Exchange administration, ensuring the seamless operation of critical IT infrastructure Proven ability to integrate technology solutions that align with business objectives Adept at troubleshooting, strategic planning, and fostering a secure and efficient IT environment
- Key Competencies:
- Domain and Network Administration Disaster Recovery Planning and Execution Helpdesk Management and Support
- Configuration and Management of Cisco, HP & Ruijie Switches Sophos Firewall and Endpoints
- Active Directory and Exchange Administration
- Strategic IT Planning and Implementation Troubleshooting and Problem Resolution Security Best Practices and Compliance Collaborative Team Leadership
- Effective Communication and Stakeholder Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
Accomplishments
- Collaborate closely with the Head of Infrastructure to achieve strategic, corporate, departmental, and personal objectives
- Champion flexibility, supportiveness, and professionalism within the team
- Data Protection and Compliance:
- Act as the company's data protection champion, offering advice, support, and delivering effective training and awareness programs
- Develop and enforce departmental infrastructure and regulatory compliance standards, including the creation of IT policies and procedures
- Supplier and Contractor Management:
- Effectively manage relationships with external suppliers and contractors, ensuring the delivery of contract terms
- Proactively handle companies' Annual Maintenance Contracts (AMC)
- Network and Security Implementation:
- Implement and manage firewalls and Virtual Private Networks (VPNs) organizational assets and interests
- Project Management:
- Proven track record of successfully managing IT projects from initiation to completion, meeting deadlines and objectives.
Additional Information
- . Design and configure wireless networks. Ensure the security of networks, systems, and servers, including backup and disaster recovery planning. Digital Media and Technology Implementation: Implement and support First Media Group digital screens across all locations. Lead the implementation of Motorola RFS & Ruijie Wi-Fi infrastructure. Oversee the setup of 800 FITNESS Call Center with KoKo & 3CXSoftware. Establish and manage CCTV implementation across Fitness First Clubs. Regional Expansion and Support: Provide IT implementation and support to all Fitness First clubs in Jordan, Bahrain, KSA, and Qatar. Successfully set up and manage over 75+ Fitness First clubs across the GCC region. Performance Management and Initiatives: Implement performance management initiatives, including KPI tracking, appraisals, and corrective actions as needed. Key Achievements: Orchestrated the successful setup of 75+ Fitness First Clubs across the GCC. Implemented an 800 FITNESS Call Center with KoKo & 3CXSoftware. Led the regional implementation of Motorola RFS & Ruijie Wi-Fi infrastructure. Managed the implementation of CCTV systems across Fitness First Clubs.
Timeline
Manager
LAND MARK HOSPITALITY
09.2007 - Current
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