Ghewa Al Moukaddem
Dubai
Summary
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role which will utilise existing skills.
Overview
5
5
years of professional experience
Work History
Guest Relation Agent
Babel Dubai Mall
10.2023 - Current
- Greet guests upon arrival
- Escorting guests to tables, assisting in arranging reservations.
- Ensure a pleasant and satisfying experience
- Handling guest complaints
- Received and acknowledgeable reservations and cancellations
- Establishing customer service initiatives
Hostess
Stage Dubai, Epik Dubai
Dubai, United Arab Emirates
07.2023 - Current
- Company Overview: Sunset Hospitality group
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Sunset Hospitality group
Retail Sales Associate
ZARA
Dubai, United Arab Emirates
07.2022 - 07.2023
- Company Overview: ZARA - Dubai, Mirdif City Center
- selling, restocking and merchandising.
- Customer service: Greeting customers and provide an enjoyable shopping experience
- Product knowledge: comprehensive knowledge of products with ability to make expert recommendations to customers
- POS Systems: mobile and static POS systems knowledge including processing online payments and end of shift reconciliation
- Teamwork: assisting colleagues to achieve high-quality customer service, proactively opening new payment points during busy periods
- ZARA - Dubai, Mirdif City Center
Brand Ambassador
DAMAC
Dubai, United Arab Emirates
03.2022 - 07.2022
- Introducing customers to DAMAC Properties
- Organizing inspection tours for the customers
- Forwarding the contacts to Sales department
Sales Manager
OXSHARE
Beirut
12.2019 - 02.2022
- Over achieving my annual sales targets regularly
- Supporting customers to select suitable packages
- Analyzing and building new markets directly and on boarding new sales partners representing the interests of our company
- Observation and Development of market strategy and organizing exhibitions (active exhibition participant) in the Middle East
Insurance Consultant
Allianz sna.
11.2019 - 02.2022
- Selling Insurance packages
- Acting as product advisor and consultant
- Controlling costs and insurance plans
- Development of marketing strategies & price strategies
Education
Bachelor of Education - Translation
Lebanese International University
07.2018
Baccalaureate Diploma - Economics & Sociology
Lycee officielle des jeunes filles
Beirut06.2014
Skills
Customer service skills
Product knowledge
Communication skills
Active listening
Problem solving
Time management
Adaptability
Team work
Multitasking
Attention to details
Personal Information
- Family Status: Single
- Date of Birth: 11/16/96
- Nationality: Lebanese
References
Available upon request.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Guest Relation Agent
Babel Dubai Mall
10.2023 - Current
Hostess
Stage Dubai, Epik Dubai
07.2023 - Current
Retail Sales Associate
ZARA
07.2022 - 07.2023
Brand Ambassador
DAMAC
03.2022 - 07.2022
Sales Manager
OXSHARE
12.2019 - 02.2022
Insurance Consultant
Allianz sna.
11.2019 - 02.2022
Bachelor of Education - Translation
Lebanese International University
Baccalaureate Diploma - Economics & Sociology
Lycee officielle des jeunes filles