Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic
Ghewa Al Moukaddem

Ghewa Al Moukaddem

Dubai

Summary

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role which will utilise existing skills.

Overview

5
5
years of professional experience

Work History

Guest Relation Agent

Babel Dubai Mall
10.2023 - Current
  • Greet guests upon arrival
  • Escorting guests to tables, assisting in arranging reservations.
  • Ensure a pleasant and satisfying experience
  • Handling guest complaints
  • Received and acknowledgeable reservations and cancellations
  • Establishing customer service initiatives

Hostess

Stage Dubai, Epik Dubai
07.2023 - Current
  • Company Overview: Sunset Hospitality group
  • Welcome guests to the venue
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options
  • Sunset Hospitality group

Retail Sales Associate

ZARA
07.2022 - 07.2023
  • Company Overview: ZARA - Dubai, Mirdif City Center
  • selling, restocking and merchandising.
  • Customer service: Greeting customers and provide an enjoyable shopping experience
  • Product knowledge: comprehensive knowledge of products with ability to make expert recommendations to customers
  • POS Systems: mobile and static POS systems knowledge including processing online payments and end of shift reconciliation
  • Teamwork: assisting colleagues to achieve high-quality customer service, proactively opening new payment points during busy periods
  • ZARA - Dubai, Mirdif City Center

Brand Ambassador

DAMAC
03.2022 - 07.2022
  • Introducing customers to DAMAC Properties
  • Organizing inspection tours for the customers
  • Forwarding the contacts to Sales department

Sales Manager

OXSHARE
12.2019 - 02.2022
  • Over achieving my annual sales targets regularly
  • Supporting customers to select suitable packages
  • Analyzing and building new markets directly and on boarding new sales partners representing the interests of our company
  • Observation and Development of market strategy and organizing exhibitions (active exhibition participant) in the Middle East

Insurance Consultant

Allianz sna.
11.2019 - 02.2022
  • Selling Insurance packages
  • Acting as product advisor and consultant
  • Controlling costs and insurance plans
  • Development of marketing strategies & price strategies

Education

Bachelor of Education - Translation

Lebanese International University
07.2018

Baccalaureate Diploma - Economics & Sociology

Lycee officielle des jeunes filles
Beirut
06.2014

Skills

Customer service skills

Personal Information

  • Family Status: Single
  • Date of Birth: 11/16/96
  • Nationality: Lebanese

References

Available upon request.

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Guest Relation Agent

Babel Dubai Mall
10.2023 - Current

Hostess

Stage Dubai, Epik Dubai
07.2023 - Current

Retail Sales Associate

ZARA
07.2022 - 07.2023

Brand Ambassador

DAMAC
03.2022 - 07.2022

Sales Manager

OXSHARE
12.2019 - 02.2022

Insurance Consultant

Allianz sna.
11.2019 - 02.2022

Bachelor of Education - Translation

Lebanese International University

Baccalaureate Diploma - Economics & Sociology

Lycee officielle des jeunes filles
Ghewa Al Moukaddem