Melisova Adinai
Bishkek
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Guest Relation agent
Rixos Bab Al Bahr
2022.05 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Proactively communicated with guests to anticipate needs and offer assistance in advance.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
Administrator
"Bilim Ordo" Child Development Center
2021.11 - 2022.04
- Working with clients, consulting services, contracts execution, acceptance of funds, working with children, receiving incoming calls, working with suppliers, submitting reports with the STI Administration, payroll accounting
Chief Accountant
Pawnshop "Tezlombard" Additional Liability Company and "Tezakcha"
2019.03 - 2022.03
- Preparation of reports and submission to the state bodies, internal reports, work with clients, consulting services, contracts execution
- Analyzed financial audit information and made recommendations to improve efficiencies.
- Ensured compliance with tax regulations by diligently preparing and submitting all required documentation on time.
Education
Bachelor degree -
Kyrgyz-Turkish Manas University
Bachelor degree -
Institute for Humanitarian Studies named after Alyshbaev
Skills
- Multitasking
- Stress resistance
- Team work
- Communication skills
- Easy to adapt with any working conditions and pressures
hotel programs known
- Opera (hotel program)
- Fidelio (hotel program)
- Excel
- Word/PowerPoint
- R-Keeper
- 1c
Languages
English
Russian
Turkish
personal information
- Date of Birth: 12/21/1993
- Height: 157
- Weight: 45
- Nationality: Kyrgyz
- Marital Status: single
Timeline
Guest Relation agent
Rixos Bab Al Bahr
2022.05 - Current
Administrator
"Bilim Ordo" Child Development Center
2021.11 - 2022.04
Chief Accountant
Pawnshop "Tezlombard" Additional Liability Company and "Tezakcha"
2019.03 - 2022.03
Bachelor degree -
Kyrgyz-Turkish Manas University
Bachelor degree -
Institute for Humanitarian Studies named after Alyshbaev
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