Hi, I’m
Gloria Epalat
Carlifonia,United States of America
Summary
Astute wine professional offering more than 4 years of expertise working for top-notch hospitality establishments. Highly knowledgeable in various wine varieties, regions, and food pairings, and eager to contribute to a dynamic team to drive business growth. Experience as wine steward at one carnival cruise five-star restaurants.
Overview
4
years of professional experience
1
Certification
Work History
Carnival Cruise ShipCalifornia
Assistant Sommelier
10.2023 - Current
Job overview
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Coordinated wine selection and restocking for cellar with over 300 bottles.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Implemented new promotional strategies, dramatically increasing business.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Set up wine tastings to bring in business and promote special offerings.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
RIXOS PREMIUM HOTELDubai
Waitress/ordertaker/Restaurant Reservations attent
04.2022 - 10.2023
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Used cash registers and credit card machines to cash out customers
- Upsold appetizers, drinks and desserts to increase restaurant profits
- Met with chef to review daily specials and menu changes
- Trained new servers on restaurant policies and procedures
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Processed orders and sent to kitchen employees for preparation
- Answered customers' questions, recommended items, and recorded order information.
Reef Resort and SpaManama
Food and Beverage Hostess
04.2020 - 05.2020
Job overview
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
- Completed daily side work and opening and closing duties without fail
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Opened and closed seating sections according to volume of guests
- Seated patrons based on guest preferences and seating availability
- Assisted customers with delivering orders, carrying additional trays and helping dish out items
- Rearranged tables and chairs for large parties and retrieved high chairs.
- Supported needs of 40- person wait staff who attended to specific needs of countless customers daily for our restaurant with social relevancy and intentionality
Education
WSETDubai
Associate of Arts from Wines Study
10.2023
University of Nairobi
Bachelor Degree Faculty of Business and Management Science
01.2018
Skills
- veniculture
- Superb customer service
- Extensive hospitality background
- Dining Customer Service
- Upselling Techniques
- Stocking and Replenishing
- Table Setting Arrangements
- Food and Beverage Pairings
- Menu Presentation
- Wine Knowledge
- Wine Tasting Events
Accomplishments
- Food handling process, Nairobi, Kenya
- Customer care specialist, Nairobi, Kenya
- First aid, Nairobi, Kenya
- Solera service, USA
Languages
English
French
Certification
- Certified WSET Level 2
Timeline
Assistant Sommelier
Carnival Cruise Ship
10.2023 - Current
Waitress/ordertaker/Restaurant Reservations attent
RIXOS PREMIUM HOTEL
04.2022 - 10.2023
Food and Beverage Hostess
Reef Resort and Spa
04.2020 - 05.2020
WSET
Associate of Arts from Wines Study
University of Nairobi
Bachelor Degree Faculty of Business and Management Science
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