Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Glory Ndang

Glory Ndang

Abu Dhabi,United Arab Emirates

Summary

Experienced professional with focus on food and beverage management. Skilled in optimizing operations and enhancing customer satisfaction through innovative menu development and staff training. Committed to driving revenue growth and ensuring top-notch service quality.With track records of multiple awards of recognition as best employee .

Overview

9
9
years of professional experience
2023
2023
years of post-secondary education

Work history

Food & Beverage Manager

Rain Cafe
Abu Dhabi, United Arab Emirates
11.2019 - 03.2025
  • Company Overview: Hudayriyat Island, Abu Dhabi
  • Managed a team of 25 employees, improving overall staff performance and efficiency by 30%
  • Implemented service protocols that boosted customer satisfaction scores by 25%
  • Oversaw daily operations, inventory management, and supplier coordination, ensuring cost-effective practices
  • Organized promotional events that increased client engagement and foot traffic by 20%
  • Conducted regular staff training on customer service excellence, resulting in a 90% improvement in team service skills
  • Maintained strict adherence to health, safety, and hygiene standards, achieving a 100% compliance rate during inspections
  • Hudayriyat Island, Abu Dhabi

Customer Service Representative

Douala Airport
01.2016 - 12.2018
  • Company Overview: Cameroon
  • Assisted over 200 travelers daily with ticketing, inquiries, and boarding procedures, enhancing overall customer experience
  • Collaborated with airline staff to accommodate special passenger needs, earning a commendation for excellent service
  • Resolved customer complaints professionally, achieving a 90% resolution success rate
  • Handled lost and found requests, successfully reuniting passengers with their belongings in 95% of cases
  • Managed payment processing and receipt handling, ensuring 100% transaction accuracy
  • Supported efficient team operations during peak travel seasons, reducing wait times by 15%
  • Cameroon

Education

Certificate in Nursing - CNA

Diploma in Teaching - undefined

Government Teacher Training College
Buea, Cameroon

Skills

  • Customer service excellence in hospitality and healthcare
  • Leadership and team management
  • Problem-solving and conflict resolution
  • Strong verbal and written communication
  • Organizational and multitasking abilities
  • Proficiency in health and safety compliance

Accomplishments

  • Achieved 'Employee of the Month' recognition multiple times for exceptional performance and customer satisfaction.
  • Increased customer retention rates at Rain Cafe by implementing personalized service approaches.
  • Contributed to improved traveler satisfaction scores at Douala Airport through professional service delivery.

Timeline

Food & Beverage Manager

Rain Cafe
11.2019 - 03.2025

Customer Service Representative

Douala Airport
01.2016 - 12.2018

Diploma in Teaching - undefined

Government Teacher Training College

Certificate in Nursing - CNA

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Glory Ndang