Grenvile Pitchen
Business Development
Dubai,Dubai
Summary
Sharp transaction banking specialist with over 13 years of experience in complex systems, customer service, operations and sales functions for corporate, retail banking and investment industry. Bring particular talent in corporate cash management and transaction banking to complex projects requiring high levels of statistical insight, business acumen and project management skills to contribute to organizational growth and profitability.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Assistant Manager Cash Management
Emirates NBD Bank P J S C
Dubai, Dubai
06.2015 - 06.2020
- Handled corporate under transaction banking sales and product solutions with CASA balance worth AED 18 Billion and Trade Assets worth AED 6 Billion.
- Handled large and medium sized corporate entities, government of dubai and investment corporation of dubai entities to understand needs and provide excellent service.
- Sourced new to bank relationship and boosted trade facilities utilization to an average of 67 %.
- Boosted revenue by AED 540 Million in Cash during financial year 2019.
- Worked closely with Product, Implementation, Legal for documentation, Operations and partially with IT to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked closely with head of sales and product to maintain optimum levels of communication to effectively and efficiently complete projects.
- Sold and Implemented payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Assistant Relationship Manager Cum Credit Analyst
Emirates NBD Bank P J S C
Dubai, Dubai
01.2012 - 06.2015
- Worked with Treasury and other departments to facilitate communication and deliver personalized solutions to customers.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Supervised development of credit applications, credit renewal and monitor portfolio as a part of the Relationship Managers Target growth
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Used effective sales strategies to convince clients to accept FX proposals, resulting in increase of more than AED 19 Million in new business per year.
- Educated customers about online banking and other banking products.
Operations Management Specialist
Emirates NBD Bank P J S C
Dubai, Dubai
11.2007 - 12.2015
- Collaborated with internal partners to effectively resolve banking operations like outward and inward payments, account opening, payroll and payment investigation processes and issues.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Discussed customer concerns regarding product usage and inefficiencies to promote improved user experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Identified and diagnosed issues and problems related to remittances, escalate unresolved problems to a higher management.
Education
High School Diploma -
06.2004 - 03.2005
Bachelor of Commerce -
06.2006 - 06.2008
Skills
Cash Management
Accomplishments
- GEM Award for Operational Excellence for 2017, 2018, 2019.
- Deal of the month for May 2018 achieved for delivering an Incremental CASA Balances.
- Achieved a continuous YoY basis increase in CASA consistently for the year 2016, 2017, 2018.
Music and sports
Love to play the guitar and play cricket, basketball, football, table tennis and swimming.
Timeline
Assistant Manager Cash Management - Emirates NBD Bank P J S C
06.2015 - 06.2020
Assistant Relationship Manager Cum Credit Analyst - Emirates NBD Bank P J S C
01.2012 - 06.2015
Operations Management Specialist - Emirates NBD Bank P J S C
11.2007 - 12.2015
Agra University - Bachelor of Commerce,
06.2006 - 06.2008
ISWK - High School Diploma,
06.2004 - 03.2005
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