GURAM BASILADZE
Dubai
Summary
Detail-oriented team player with a passion for event management. Holds excellent attention to details and organizational skills, proven to have successfully managed, organized and maintained exceptional client experiences with a very firm rapport.
Overview
8
8
years of professional experience
Work History
Head Waiter
DREAM Dubai - Dinner Show
04.2023 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Restaurant Supervisor
Bulldozer Group - Not Only Fish Restaurant
02.2022 - 03.2023
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
- Increased repeat business through excellent customer service, maintaining strong relationships with clients.
Head Waiter
Lincoln Holdings - Taikun Restaurant And Show
12.2020 - 02.2022
- Coordinated with restaurant manager and performed all services in accordance to minimum standards of the establishment
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Private Event Host
Revolution Cocktails
09.2016 - 10.2019
- Achieved daily quotas by targeting and reaching specific crowd type and the right clientele
- Developed creative marketing strategies to enhance client experience, attracting new clients, maintaining current ones and expanding the business' reach
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future events.
- Greeted guests and welcomed patrons in support of company service policy.
Education
Bachelor of Tourism in Business, Tourism And Business Development -
Shota Rustaveli State University
Batumi, GeorgiaStudy Abroad: Tourism and cultural exchange - Erasmus Mundus, Europe. -
Skills
- Team Leadership
- Multi-tasking
- Ability to work under pressure
- Social intelligence
- Excellent customer service
- Astounding communication skills
Languages
Georgian
English
Russian
Timeline
Head Waiter
DREAM Dubai - Dinner Show
04.2023 - Current
Restaurant Supervisor
Bulldozer Group - Not Only Fish Restaurant
02.2022 - 03.2023
Head Waiter
Lincoln Holdings - Taikun Restaurant And Show
12.2020 - 02.2022
Private Event Host
Revolution Cocktails
09.2016 - 10.2019
Bachelor of Tourism in Business, Tourism And Business Development -
Shota Rustaveli State University
Study Abroad: Tourism and cultural exchange - Erasmus Mundus, Europe. -
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