Hadi Haj Hassan
Dubai,UAE
Summary
Accomplished professional specializing in restaurant management, accounting, and customer service. Strong organizational skills enhance team collaboration and operational efficiency. Proficient in Microsoft Office with a history of driving business success. Focused on leveraging expertise for growth in management roles.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Captain waiter
NAY Lebanese Restaurant
Dubai
06.2025 - Current
- Delivered expert wine recommendations to customers, leveraging extensive product knowledge.
- Maintained high hygiene standards to ensure clean and safe dining environment.
- Uphold professionalism and attention to detail, contributing to restaurant reputation.
- Fostered team morale through positive attitude, enhancing overall performance.
Waiter Captain
Amanos Restaurant & Café
Dubai
02.2022 - 06.2025
- Coordinated staff rota for smooth shift transitions.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Upsold sides and beverages to increase restaurant revenue.
- Covered large parties and events, anticipating planning and staffing needs.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Increased sales by 10%
- Explained dish components clearly to inform customers' decisions.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
Waiter
Alhan Night Club
Dubai, UAE
11.2021 - 02.2022
- Prepared tables with linens and silverware for optimal presentation.
- Greeted and escorted clients to tables to enhance guest experience.
- Communicated orders efficiently to kitchen staff for timely service.
- Provided menu recommendations upon request, ensuring customer satisfaction.
Captain waiter
Festival City Erena
Dubai, UAE
06.2021 - 06.2021
- Coordinated event setups for GoergesWassouf and RahmaRiad.
- Assisted managers with layout planning and logistical arrangements for events.
- Prepared and set up average of 50+ tables per shift with linens and silverware for optimal presentation.
• Greeted and escorted 100+ clients per night, contributing to welcoming guest experience.
• Communicated and coordinated over 200 orders per shift with kitchen staff, reducing delays and ensuring timely service.
• Provided tailored menu recommendations that boosted upselling of signature dishes by 15%
Main Snack Chef
Hospital of CheickRagheb
Nabatiyeh, Lebanon
07.2019 - 02.2020
- Prepared dishes and snacks in hospital cafeteria, ensuring quality and taste.
- Managed accounting for cafeteria operations, maintaining accurate financial records.
- Conducted daily procurement of restaurant supplies to support kitchen needs.
- Supervised kitchen staff, waiters, and cleaning personnel to uphold service standards.
Waiter
Ahel El-Dar Restaurant
Nabatiyeh, Lebanon
10.2017 - 06.2019
- Delivered exceptional customer service through friendly and professional interactions.
- Mitigated complaints by listening empathetically and providing effective solutions.
- Managed table settings to optimise dining experience.
- Assisted in food preparation, ensuring timely delivery of meals.
Waiter
To Tango Restaurant
Nabatiyeh, Lebanon
06.2017 - 09.2018
- Addressed customer queries and requests promptly to boost satisfaction.
- Clarified dish components to assist customers in decision-making.
- Facilitated payment transactions, ensuring seamless checkout experience.
- Delivered exceptional customer service through friendly and courteous interactions.
Education
BT2 - Hospitality Management
Technical Institute
Nabatieh,Lebanon 09.2014 - 07.2020
• Part of the Generation of Innovation Leaders, GI - Entrepreneurship
Nawaya Network in partnership with UNICEF
Nabatieh, LebanonSkills
- Cash handling proficiency
- Event planning and catering
- Complaint handling tactfully
- Multi-Tasking capability
- High-Speed order processing
- Positive attitude under pressure
- High energy level
- Table setting proficiency
- Table setting standards
- Dedication to customer satisfaction
- Exceptional composure
Language
Arabic: native language
Native
French: Basic
Beginner
English: intermediate
Intermediate
Hobbies and Interests
Gymnastic
Music player
Adventurer
Traveling
Timeline
Captain waiter
NAY Lebanese Restaurant
06.2025 - Current
Waiter Captain
Amanos Restaurant & Café
02.2022 - 06.2025
Waiter
Alhan Night Club
11.2021 - 02.2022
Captain waiter
Festival City Erena
06.2021 - 06.2021
Main Snack Chef
Hospital of CheickRagheb
07.2019 - 02.2020
Waiter
Ahel El-Dar Restaurant
10.2017 - 06.2019
Waiter
To Tango Restaurant
06.2017 - 09.2018
BT2 - Hospitality Management
Technical Institute
09.2014 - 07.2020
• Part of the Generation of Innovation Leaders, GI - Entrepreneurship
Nawaya Network in partnership with UNICEF
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