Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
Hail Abo Moghdeb

Hail Abo Moghdeb

Ajman,United Arab Emirates

Summary

Professional with expertise in customer support and complaint management, focused on enhancing client satisfaction. Proven ability to communicate effectively and manage time efficiently, leading to successful conflict resolution. Committed to continuous improvement in service delivery and client experiences.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service Supervisor – International Clients & Visitor Relations

Peace Buildcon Private Limited
Morbi
2025.01 - 2026.01
  • Coordinated and hosted international client visits to foster relationships and support business objectives.
  • Managed international customer inquiries and communications to enhance client satisfaction.
  • Handled customer concerns and ensured timely resolution to maintain service quality.
  • Supervising customer service processes and supporting team coordination.
  • Coordinating with internal departments to ensure smooth order processing and service delivery.
  • Providing product information and professional presentations.

International Customer Service Representative

Peace Buildcon Private Limited
Morbi
2023.05 - 2025.01
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Provided top-notch support for increased customer satisfaction.

Customer Service

Syriatel Mobile Telecom
As-Suwayda Governorate, Syria
2020.05 - 2021.06
  • Resolved customer complaints and service issues within defined time limits and followed up to ensure full resolution and satisfaction.
  • Managed high volume of inbound calls from subscribers regarding billing, network issues and general service enquiries in fast-paced environment.
  • Built and maintained strong rapport with customers by communicating in a polite, professional and empathetic manner at all times.
  • Identified customer needs through active listening and effective questioning, then matched them with suitable products or services.
  • Suggested relevant plans and promotions to enhance customer engagement.
  • Provided clear, accurate and complete information about mobile plans, packages, roaming and value-added services using CRM and internal systems.
  • Consistently achieved personal and team KPIs such as call quality, average handling time and customer satisfaction scores.
  • Collaborated with technical support and back-office departments to ensure timely service activation and resolution of customer requests.
  • 1 year 2 months

Waiter

Al Amer Hotel
, Syria
2019.06 - 2020.02
  • Welcomed guests, presented menus and took food and beverage orders in a polite and professional manner.
  • Delivered orders accurately and on time, checking back with guests to ensure satisfaction.
  • Advised guests on menu items, specials and basic dietary options when requested.
  • Handled guest requests and complaints calmly, offering solutions or escalating to the supervisor.
  • Coordinated with kitchen staff and other waiters to ensure seamless service during busy periods, contributing to overall dining experience.
  • Prepared tables before and after service (laying cutlery, glassware, napkins) and ensured the dining area was clean and presentable at all times.
  • Managed billing and payment processing accurately, adhering to hotel cash-handling procedures to maintain financial integrity.
  • Maintained a professional appearance and friendly attitude in line with hotel service standards.
  • 9 months

Education

Bachelor's degree - Commerce

Marwadi University
India
2021.01 - 2024.01

Skills

  • Customer Support
  • Complaint Management
  • Client satisfaction
  • Time management
  • Communication proficiency
  • Conflict resolution
  • Problem solving

Websites

Languages

Arabic (Native or Bilingual)
Beginner
English (Professional Working)
Beginner
Hindi (Elementary)
Beginner

Timeline

Customer Service Supervisor – International Clients & Visitor Relations

Peace Buildcon Private Limited
2025.01 - 2026.01

International Customer Service Representative

Peace Buildcon Private Limited
2023.05 - 2025.01

Bachelor's degree - Commerce

Marwadi University
2021.01 - 2024.01

Customer Service

Syriatel Mobile Telecom
2020.05 - 2021.06

Waiter

Al Amer Hotel
2019.06 - 2020.02

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Hail Abo Moghdeb