Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
HALIMAH NAKKU

HALIMAH NAKKU

DUBAI,UAE

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative

Alshaya
Dubai, UAE
2018.12 - 2023.07
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.

AIRPORT SERVICE AGENT

Qantas Airways
DOHA, QATAR
2008.01 - 2020.12
  • Assisted passengers with boarding processes, providing clear and concise instructions.
  • Resolved passenger inquiries and issues promptly to maintain customer satisfaction.
  • Provided support to passengers with special needs to provide smooth travel experience.
  • Maximised service efficiencies, using radio equipment to foster clear communication with ground personnel and flight crews.
  • Managed baggage handling to enhance efficiency.
  • Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.

Education

Bachelor of Arts - DEVELOPMENT STUDIES

MAKERERE UNIVERSITY
2007.02 - 2010.01

CERTIFICATE - CABIN CREW TRAINING

EPT AVIATION TRAINING
SOUTH AFRICA
2012.05 - 2012.05

Skills

  • Sales enquiry handling
  • Telesales techniques
  • Visual merchandising proficiency

Languages

English
Advanced
Arabic
Elementary

Timeline

Customer service representative

Alshaya
2018.12 - 2023.07

CERTIFICATE - CABIN CREW TRAINING

EPT AVIATION TRAINING
2012.05 - 2012.05

AIRPORT SERVICE AGENT

Qantas Airways
2008.01 - 2020.12

Bachelor of Arts - DEVELOPMENT STUDIES

MAKERERE UNIVERSITY
2007.02 - 2010.01
HALIMAH NAKKU