Hamad Abdelbasit
AL Ain
Summary
To perform my best and contribute to the success and development of the organizaon. Working in producve and professional environment with pursuing a challenging career in order to improve skills, knowledge and gain authenc experiences. My goal is a long-term associaon with a strong and grow
Overview
8
8
years of professional experience
Work History
IT Support Specialist: E& Enterprise Cloud -Sole P
H
08.2024 - Current
- Managing and Maintaining Windows devices.
- Analyses and resolves network hardware, software, and communications problems
- Installation, servicing/maintenance, testing, and commissioning of all devices. Assist with theinventory and management of hardware and software procurements.
- Maintains Documentation regarding the purchase, licensing, and installation of district-standard software Applications.
- Well experienced in Zoho management service (Service Desk) for the ticketing system
- Responsible for monitoring and detecting network status on the Cisco Meraki platform
- Well experienced in solving Chromebook device issues
- Responding to queries in a timely and accurate manner and resolving queries to the user'ssatisfaction
- Creating new users account through Microsoft 365
- Maintain and monitor the network to block the connected unwanted devices
- Deploying application through managed devices using Meraki MDM & Intune MDM
- Creating a new managed Windows image
- Investigate specialist and complex IT support issues
- Acting as the first point of contact for all IT and Technical inquiries
- Working within a TCP/IP network environment, including DHCP, DNS & Ethernet
- Well experienced in working on the front line
- Configuring printers to all devices and users
- Configuring users with IP phones (Voip)
- Working on different Operating system (Windows, Chrome OS & Mac OS)
- Configuring printers to all devices and users
- Configuring users with IP phones (VoIP)
- Working on different Operating system (Windows, Chrome OS & Mac OS)
- Microsoft 365 applications knowledge
- Enroll all devices on the requested establishment.
- Wiping and Provisioning Chromebook devices.
- Responsible for supporting and maintaining over 500 devices at the schools (Studentdevices, Teacher devices, School computer LAB ...etc.)
- Tracking and solving systems issues within the agreed time
- Diagnosing & resolving hardware, software & end user’s problems.
- Research and identify solutions to software and hardware issues
IT Support
ALRAAYA MEDICAL CENTRE
08.2019 - Current
- Troubleshooting most of the hardware and network security technologies
- Communicate with the clients and computer users to determine the nature of any problems they encounter
- Investigate, diagnosing and solving computer software faults
- Knowledge and Experience in service management and Help desk software
- Planning and undertaking scheduled maintenance upgrades
- Expert in troubleshooting Windows and macOS operating Systems
- Expert in troubleshooting Cisco Meraki product
- Troubleshooting firewall router issues (Cisco and Fortinet)
- Administration Windows Active Directory (both on premise and Azure) as well as solve AD related problems, including Administration of Microsoft 365 (Email configurationn and management)
- System administration, Network security, Information security policies
- VLAN Definitions and creation, Hyper-V & VMware
- Planning, implementing, managing, monitoring and upgrading security measures for the protection of the organizations data, systems and networks
- Undertaking data network fault investigation in local and wide area environments, using information from multiple sources
- Daily administrate tasks, reporting and communication with the relevant departments in the organization
- Expert in Final Cut Pro and Adobe premiere, photoshope
- Provide technical support in image, graphics, audio, animation
- Create multimedia contents effectively within me and budget limitations
- Expert in advertisements
- Provide contents for social media accounts
- Expert in social media online adverting
Intern
INJAZAT
07.2017 - 09.2017
- Experienced with Extreme and Cisco switches and
- Expert using Cisco Packet Tracer, Wiershark and GNS3 software
- Well-known at Linux O.S, DVR NVR systems
- Used remote access to perform troubleshooting when needed
Education
Master of Informaon Technology and Management -
University of Wollongong
01.2022
Postgraduate Degree -
SIMPLILEARN
01.2022
NETWORKS AND COMMUNICATION ENGINEERING -
AL AIN UNIVERSITY
01.2018
Skills
- 1st Line Technical Support
- Technical Support
- Operating Systems
- Windows
- Mac OS
- Linux
- Public Speaking
- Email Management
- Image Support
- Graphics Support
- Audio Support
- Animation Support
- Video Support
- Time Management
- Task Management
- Windows OS Installation
- Microsoft Office Knowledge
Languages
Arabic
English
Linkedin Profile
https://www.linkedin.com/in/hamadabdelbasit/
Timeline
IT Support Specialist: E& Enterprise Cloud -Sole P
H
08.2024 - Current
IT Support
ALRAAYA MEDICAL CENTRE
08.2019 - Current
Intern
INJAZAT
07.2017 - 09.2017
Postgraduate Degree -
SIMPLILEARN
NETWORKS AND COMMUNICATION ENGINEERING -
AL AIN UNIVERSITY
Master of Informaon Technology and Management -
University of Wollongong
Similar Profiles
Miriame IndiangMiriame Indiang
License and Certifications at HLicense and Certifications at H
SAOUD ALGHANEMSAOUD ALGHANEM
Ghhgghhg at hGhhgghhg at h
Maxwell Amani OseiMaxwell Amani Osei
Data Entry Clerk at HData Entry Clerk at H
S.MUTHU KUMARS.MUTHU KUMAR
Store Associate at HStore Associate at H
BAHIA FARAG AHMED ABOU ELKHEIRBAHIA FARAG AHMED ABOU ELKHEIR
Pharmacy Manager at Ser Al Dawaa PharmacyPharmacy Manager at Ser Al Dawaa Pharmacy