Summary
Overview
Work history
Education
Skills
Languages
Linkedin
Timeline
Generic

Hamad Abdelbasit

AL Ain

Summary

Mid Senior level experienced IT Support Specialist possessing extensive hands-on experience in
delivering technical assistance and resolving IT issues. Highly adept in diagnosing both hardware and
software problems, troubleshooting network connectivity issues, and ensuring the smooth operation of
systems. Demonstrates strong skills in customer service, proficiently conveying complex technical
concepts to individuals with varying levels of technical proficiency. Known for the ability to effectively
prioritize and manage multiple tasks within dynamic and fast-paced environments. Seeking to apply
technical expertise and skills to drive the success of the organization.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education

Work history

Intern

INJAZAT
Al Ain
07.2017 - 09.2017
  • Experienced with Extreme and Cisco switches and.
  • Expert using Cisco Packet Tracer, Wiershark and GNS3 software
  • Well-known at Linux O.S, DVR NVR systems.
  • Used remote access to perform troubleshooting when needed.

IT Support

ALRAAYA MEDICAL CENTRE
Al Ain, Egypt
08.2019 - 12.2023
  • Troubleshooting most of the hardware and network security technologies
  • Communicate with the clients and computer users to determine the nature of any problems they encounter
  • Investigate, diagnosing and solving computer software faults
  • Knowledge and Experience in service management and Help desk software
  • Planning and undertaking scheduled maintenance upgrades
  • Expert in troubleshooting Windows and macOS operating Systems
  • Expert in troubleshooting Cisco Meraki product
  • Troubleshooting firewall router issues (Cisco and Fortinet)
  • Administration Windows Active Directory (both on premise and Azure) as well as solve AD related problems, including Administration of Microsoft 365 (Email configurationn and management)
  • System administration, Network security, Information security policies. VLAN Definitions and creation, Hyper-V & VMware.
  • Planning, implementing, managing, monitoring and upgrading security measures for the protection of the organizations data, systems and networks.
  • Undertaking data network fault investigation in local and wide area environments, using information from multiple sources.
  • Daily administrate tasks, reporting and communication with the relevant departments in the organization.
  • Expert in Final Cut Pro and Adobe premiere, photoshope.
  • Provide technical support in image, graphics, audio, animation.
  • Create multimedia contents effectively within me and budget limitations.
  • Expert in advertisements.
  • Provide contents for social media accounts.
  • Expert in social media online adverting.

IT Support Specialist

E& Enterprise Cloud -Sole Proprietorship, Abu Dhab
Al Ain
08.2024 - Current
  • Responsible for Hardware/Software installation and computer maintenance.
    • Managing and Maintaining Windows devices.
    • Analyses and resolves network hardware, software, and communications problems
    • Installation, servicing/maintenance, testing, and commissioning of all devices. Assist with the
    inventory and management of hardware and software procurements.
    • Maintains Documentation regarding the purchase, licensing, and installation of districtstandard software Applications.
    • Well experienced in Zoho management service (Service Desk) for the ticketing system
    • Responsible for monitoring and detecting network status on the Cisco Meraki platform
    • Well experienced in solving Chromebook device issues
    • Responding to queries in a timely and accurate manner and resolving queries to the user's
    satisfaction
    • Creating new users account through Microsoft 365
    • Maintain and monitor the network to block the connected unwanted devices
    • Deploying application through managed devices using Meraki MDM & Intune MDM
    • Creating a new managed Windows image
    • Investigate specialist and complex IT support issues
    • Acting as the first point of contact for all IT and Technical inquiries
    • Working within a TCP/IP network environment, including DHCP, DNS & Ethernet
    • Well experienced in working on the front line
    • Configuring printers to all devices and users
    • Configuring users with IP phones (Voip)
    • Working on different Operating system (Windows, Chrome OS & Mac OS)
    • Configuring printers to all devices and users
    • Configuring users with IP phones (VoIP)
    • Microsoft 365 applications knowledge
    • Enroll all devices on the requested establishment.
    • Wiping and Provisioning Chromebook devices.
    • Responsible for supporting and maintaining over 500 devices at the schools (Student
    devices, Teacher devices, School computer LAB …etc.)
    • Tracking and solving systems issues within the agreed time
    • Diagnosing & resolving hardware, software & end user’s problems.
    • Research and identify solutions to software and hardware issues.

Education

NETWORKS AND COMMUNICATION ENGINEERING -

AL AIN UNIVERSITY

Master of Informaon Technology and Management - undefined

University of Wollongong

Postgraduate Degree - undefined

SIMPLILEARN

Skills

  • 1st Line Technical Support
  • Hardware setup
  • Operating Systems
  • Windows
  • Mac OS
  • Troubleshooting
  • Public Speaking
  • Email Management
  • IP Telephony Knowledge
  • ITIL V4
  • Helpdesk management
  • Service Desk
  • Software installation
  • Time Management
  • Task Management
  • Problem-solving
  • Microsoft Office

Languages

Arabic
Proficient (C2)
English
Advanced (C1)

Linkedin

https://www.linkedin.com/in/hamadabdelbasit/

Timeline

IT Support Specialist

E& Enterprise Cloud -Sole Proprietorship, Abu Dhab
08.2024 - Current

IT Support

ALRAAYA MEDICAL CENTRE
08.2019 - 12.2023

Intern

INJAZAT
07.2017 - 09.2017

Master of Informaon Technology and Management - undefined

University of Wollongong

Postgraduate Degree - undefined

SIMPLILEARN

NETWORKS AND COMMUNICATION ENGINEERING -

AL AIN UNIVERSITY

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Hamad Abdelbasit