Hamada Sawalha
System Administrator
Dubai
Summary
- Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges.
- Meticulous System Administrator with experience in Microsoft Azure Cloud . Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support position.
- Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
System Administrator
VF Corporation
Nablus
03.2021 - 02.2023
- Worked from the office and remotely for VF Corporation as supporting 8 Brands (TNF, VANS, TBL, SMARTWOOL, JSP, ALTRA, NAPA, LEE) in Server issues troubleshooting, user accounts management, maintenance support, web server redirects configuration, shell scripting, DB2 Database Servers, Troubleshoot technical Problems, data issue troubleshooting, performance monitoring and system health, all the support was handled via Service Now platform.
IT Support Engineer
Emirates Airline
Dubai
08.2018 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
RTC Allocator for Special Handling Department
Emirates Group-dnata
Dubai
01.2016 - 08.2018
- Delegating tasks to WCHR staff through RTC (Real Time
Control) system. - Tracking all staff and assured that they action their tasks by following five stages (receive, confirm, start, process and end) through PDA (Personal Digital Assistance Device).
- Writing a daily report with full details to the management and record it in DMIS (data management information system).
Customer Services Supervisor
Emirates Airline
Dubai
04.2014 - 04.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Public Relations Officer
Emirates Airline
Dubai
05.2011 - 03.2014
- Receiving calls from NCC (Network Control Centre) about falling sick passenger, assure to follow up with all concerned department.
- Update the DMACS system to offload the sick passenger from the flight.
- Update BHS (Baggage Handling system) to offload their baggage from the flight.
• Liaise with DCA (Dubai Civil Aviation) to issue a visa in case the sick passenger will be referred outside airport hospitals.
Education
Bachelor - Computer Engineering
An-Najah NationalUniversity
Palestine 09.2003 - 2008.06
Skills
Microsoft Azure Cloud
Timeline
System Administrator
VF Corporation
03.2021 - 02.2023
IT Support Engineer
Emirates Airline
08.2018 - 03.2021
RTC Allocator for Special Handling Department
Emirates Group-dnata
01.2016 - 08.2018
Customer Services Supervisor
Emirates Airline
04.2014 - 04.2016
Public Relations Officer
Emirates Airline
05.2011 - 03.2014
Bachelor - Computer Engineering
An-Najah NationalUniversity
09.2003 - 2008.06
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