Hamail Ghayas
Sharjah,UAE
Summary
Experienced in complaint resolution and customer service, with a strong background in operational planning. Demonstrated leadership in team settings and effective training of personnel. Skilled in problem solving and proficient in MS Office, dedicated to driving organizational success and enhancing customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Receptionist cum Administrator
EFS Facilities Management- Client- MetLife
Dubai, United Arab Emirates
2024.03 - 2026.01
- Successfully coordinated complex travel arrangements for VPs, ensuring timely approvals and cost-effective bookings, reducing travel expenses by negotiating with agencies.
- Streamlined expense reporting and claim reimbursement processes, improving turnaround time and accuracy for senior leadership.
- Facilitated visa processing for executives and dependents by liaising with PRO, ensuring 100% compliance with timelines and regulatory requirements.
- Maintained office inventory, ensuring accurate check and balance, and performed price comparisons before procurement.
- Supported the AVP & Head of Procurement by maintaining Excel trackers, documenting meeting minutes in Word, and preparing PowerPoint presentations to support cross‑regional procurement coordination across Gulf and Levant teams.
- Delivered comprehensive administrative support to VPs, enhancing operational efficiency and enabling smooth business functions, hospitality and protocol management.
Event & VIP Services Executive
Expo City Dubai
Dubai, UAE
2022.09 - 2024.12
- Delivered premium guest experience by managing VIP/VVIP delegations and ensuring seamless event participation.
- Coordinated high-profile workshops and protocol services, maintaining cultural sensitivity and professionalism.
- Acted as a primary liaison between international delegates, event organizers, and internal teams to ensure smooth communication.
- Trained and supervised new staff, enhancing service standards and operational efficiency during large-scale global events.
- Recognized for exceptional performance and awarded “VIP Specialist” designation for excellence in hospitality and protocol management.
Senior Associate
United Nations Climate Change Conference (COP 28)
Dubai, UAE
2023.11 - 2023.12
- Directed operational planning and scheduling for 35+ staff, ensuring seamless execution of high-profile international events.
- Collaborated with management to resolve staffing gaps, maintaining 100% service continuity during peak periods.
- Oversaw delivery of premium guest services for VIP/VVIP delegates from 190+ countries, ensuring compliance with international protocol standards.
- Maintained strong stakeholder communication, contributing to successful event operations and positive delegate feedback.
Visitor Engagement Specialist
Expo 2020 Dubai
Dubai, UAE
2021.10 - 2022.03
- Guided visitors through exhibits, clearly explaining themes and concepts to enhance understanding and engagement.
- Delivered exceptional guest experiences, ensuring high satisfaction and positive feedback.
- Awarded “Rising Star” for outstanding performance and commitment to service excellence.
Business Analyst
JC Group of Companies
Karachi, Pakistan
2016.05 - 2017.06
- Acted as the link between employees, customers, and management to quickly solve service and product issues.
- Handled employee concerns and made sure solutions followed company policies and UK labor laws. (London Based)
- Assisted HR with interviews, payroll, and performance reviews.
- Ensured the branch office followed labor rules and company standards.
- Found operational problems and suggested better processes to improve service and employee satisfaction.
- Created clear reports and insights for management to support informed decisions.
Customer Service Representative
Various Companies
Karachi, Pakistan
2007.01 - 2012.01
- Handled customer complaints and ensured smooth service delivery.
- Tracked shipments and later promoted to managing corporate customer accounts.
Education
Bachelor of Commerce - core subjects in commerce and business operations
University of Karachi
Intermediate in Commerce -
Board of Intermediate Education
Skills
- Executive Support
- Office Administration
- HR Support
- Event Management
- Communication
- Customer Service
- Reporting & Analysis
- Team Leadership and Training
- Problem Solving
- MS Office
Certification
- Autism and Sensory Awareness - Dubai Way, 2024
- Certified First Aider, POD Assistance, Fire Warden, Dubai Police
- Sustainable Global Goals Challenge Completion, United Nations (Expo 2022)
Languages
English
Fluent
Urdu
Native
Accomplishments
- Employee Of the Quarter (Expo City Dubai)
- Rising Star (Expo 2020)
- Positive Notation for Handling VIPs and VVIPs (Expo City Dubai)
TOOLS PROFICIENCY
• Microsoft O365 (Excel, Word, PowerPoint, Teams, Outlook, OneDrive, SharePoint)
• CRM Systems
• Internet Research and Surfing
Timeline
Receptionist cum Administrator
EFS Facilities Management- Client- MetLife
2024.03 - 2026.01
Senior Associate
United Nations Climate Change Conference (COP 28)
2023.11 - 2023.12
Event & VIP Services Executive
Expo City Dubai
2022.09 - 2024.12
Visitor Engagement Specialist
Expo 2020 Dubai
2021.10 - 2022.03
Business Analyst
JC Group of Companies
2016.05 - 2017.06
Customer Service Representative
Various Companies
2007.01 - 2012.01
Bachelor of Commerce - core subjects in commerce and business operations
University of Karachi
Intermediate in Commerce -
Board of Intermediate Education