Hamza Gilani
Dubai,UAE
Summary
Accomplished professional with expertise in retail operations management and staff supervision, adept at enhancing business profitability through strategic procurement and inventory management. Proficient in conducting SWOT and business analyses, with a strong focus on customer ascendancy and negotiation skills. Experienced in prescription dispensing, pharmacovigilance, and expiry management, utilising advanced software such as Microsoft Ax Dynamics, SAP, QORTEC, and Microsoft Office. Skilled in interpreting data from POWER BI to drive informed decision-making. Committed to leveraging analytical skills to optimise operational efficiency and achieve organisational goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Pharmacist in charge
MPC PHARMACY DUBAI
Dubai, UAE
03.2020 - 08.2025
- Monitor daily pharmacy operations ensuring adherence to SOPs, best practices, and company policies to deliver exceptional customer service.
- Regularly monitor the business trends in market, identifying opportunities for growth and implementing actionable plans for improvement in alignment with the company's objectives.
- Build collaboration with clinics.
- Increase the non-Rx sales by setting the individual targets and regularly identifying the areas of improvement of staff.
- Handle and meet the requirement of FATHI EMARA PROJECT assigned by the management, align the delivery staff, collaborate with other MPC pharmacies, making this project a success.
- Regularly identifying the zero stocks, filling the gaps of inventory, doing strong and regular follow ups to meet the customer requirements.
- Meet the expectation of corporate clients, giving quotations and doing follow up of the LPOs, invoicing and arranging payments.
- Build quality relationships with customers and clinics to provide best product and services and exceed the expectation of customers.
- Collaborate with other divisions to have best inventory and sales and prevent the expiry losses.
- Increase the profitability of the company to sell high margin products.
- Keep close eye on the competitors for new offers, new opportunities and threats to MPC business.
- To ensure the availability of out-of-stock items.
- To provide quotation and arrange high-cost medication to different charity organizations like AXIOS, RAHMA, BAIT AL KHAIR, SANAD etc., and finally ensure that funds are transferred.
- Comply with drug laws as regulated by DHA/MOH/FDA.
- To maintain inventory at optimum level on daily basis.
- To maintain current legislations and advise management for needed actions.
- Operating online medical insurance for approval of patient’s medical claim through different portals like E-claim, PULSE, OPEN JET, E-prescriptions etc.
- To take approval of high-value medicines from different insurances and respond to all queries for timely approvals.
- Train the new hirings and build harmony between the staff, measure the performance so that their performance and efficiency is increased, elaborating the SOPs, KPIs, activating licenses and POS IDs.
- To monitor the digital sales ensuring no order is cancelled to have good online rating.
Store manager
Life Health Care Group
Dubai, UAE
12.2013 - 11.2019
- Supervise the medicines supply chain and ensure pharmacy and systems are fit for purpose.
- To increase the sale of company in house brands.
- Maintaining overall growth of 15% and 55% on the company in-house brands versus last year.
- Actively promoting the new launched products. Maintain record of controlled drugs, remove expired and damaged substances from inventory.
- To secure minimum 90% marks for DSES in each quarter.
- To satisfy the inspection team of DHA in each inspection and implement their recommendation.
- Implemented promotional displays to increase product visibility and sales.
- Coached underperforming employees improving their job performance significantly.
Strategic Business Associate
SANOFI ONCOLOGY AND GENZYME
Islamabad, Pakistan
04.2011 - 11.2013
- To achieve the monthly and annual targets.
- Promote the assigned indications to KOLs.
- To arrange awareness campaigns in educational institutes regarding cancer.
- Help to arrange funds for non-affording patients.
- Arrange CME programs for physicians.
Neuro psychiatry associate
NOVARTIS
02.2008 - 04.2011
- Promote the neuropsychiatry brands in assigned territory.
- Regularly monitor the prescriptions through IMS analyzer.
- Coordinate with KOLs and arrange the CME programs.
Education
Doctor of Pharmacy -
University of the Punjab
Lahore 03.2003 - 09.2009
Business Management Certification -
IBA KARACHI
PAKISTAN 01.2013 - 12.2013
Skills
- Retail operations management
- Staff supervision and mentoring
- Procurement and inventory management
- SWOT analysis
- Business analysis, improve profitability
- Prescription Dispensing
- Expiry management
- Customer ascendancy
- Negotiation skills
- Pharmacovigilance
- Microsoft Ax dynamics
- SAP
- QORTEC
- Microsoft office
- Interpret data from POWER BI
Accomplishments
- MPC OUTSTANDING ACHIEVEMENT AWARD 2024 BY DR SAMIR
- MPC OUTSTANDING ACHIEVEMENT AWARD 2023 BY THORSTEN BEER
- MPC OUTSTANDING ACHIEVEMENT AWARD 2022 BY MARK JAMES
- SANOFI BUSINESS MANAGEMENT CERTIFICATION 2013 BYTARIQ WAJID
- NOVARTIS NATIONAL CHAMPION 2010 BY SHAHAB RIZVI
SUCCESSFUL PROJECTS
- FATHI EMARA POLYCLINIC PROJECT
- THE BIG HEART FOUNDATION PROJECT
- AXIOS/FOCP/RAHMA/ SANAD PROGRAME
- Shifting from RETAILPRO TO AX DYNAMICS IN LIFE GROUP
Timeline
Pharmacist in charge
MPC PHARMACY DUBAI
03.2020 - 08.2025
Store manager
Life Health Care Group
12.2013 - 11.2019
Business Management Certification -
IBA KARACHI
01.2013 - 12.2013
Strategic Business Associate
SANOFI ONCOLOGY AND GENZYME
04.2011 - 11.2013
Neuro psychiatry associate
NOVARTIS
02.2008 - 04.2011
Doctor of Pharmacy -
University of the Punjab
03.2003 - 09.2009
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