Accomplished professional with expertise in retail operations management and staff supervision, adept at enhancing business profitability through strategic procurement and inventory management. Proficient in conducting SWOT and business analyses, with a strong focus on customer ascendancy and negotiation skills. Experienced in prescription dispensing, pharmacovigilance, and expiry management, utilising advanced software such as Microsoft Ax Dynamics, SAP, QORTEC, and Microsoft Office. Skilled in interpreting data from POWER BI to drive informed decision-making. Committed to leveraging analytical skills to optimise operational efficiency and achieve organisational goals.