Hamza Kaabouchi
Summary
Natural-born salesperson with a keen sense of smell and 5 years of experience in fragrance retail. Proven track record in building relationships, upselling and promoting customer loyalty. Familiar with top fragrance brands
Overview
8
8
years of professional experience
Work History
Branch Manager
Aroma Di Lamore
03.2020 - Current
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, and individual performance through teamwork and focus on customers.
- Boosted branch sales by developing and deepening customer loyalty through incentive program's.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Sales Executive
Aroma Di Lamore
08.2019 - 02.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
- Consistently exceeded monthly sales targets by 20%.
- Utilized customer feedback to identify and recommend new fragrance products, resulting in a 10% increase in overall sales revenue.
- built relationships with customers leading to 30 increase in monthly sales target.
- Answered customer questions about products and services, and promoted key items.
Front Office Supervisor
AL Massa Hotel
06.2017 - 07.2019
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Hired, managed, developed and trained staff, established and monitored goals,
- Kept high average of performance evaluations.
Call Center Representative
Intelcia
03.2016 - 04.2017
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
- Delivered prompt service to prioritize customer needs.
Education
Specialized Technician - Hotel Management
Specialized Institute For Hotels And Tourism
Meknes, Morocco05.2017
S2 in Economy Department - Economy
Moulay Ismail University
Meknes, Morocco06.2015
Baccalaureate Studies - Sciences of Life And Earth
Imam El Ghazali, High School
Meknes, Morocco2014
Skills
- Product knowledge
- Sales techniques
- Customer service
- Retail operations
- Cash handling
- Product promotion
- Sales reporting
- Shift Scheduling
- Human Resources Knowledge
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Branch Manager
Aroma Di Lamore
03.2020 - Current
Sales Executive
Aroma Di Lamore
08.2019 - 02.2020
Front Office Supervisor
AL Massa Hotel
06.2017 - 07.2019
Call Center Representative
Intelcia
03.2016 - 04.2017
Specialized Technician - Hotel Management
Specialized Institute For Hotels And Tourism
S2 in Economy Department - Economy
Moulay Ismail University
Baccalaureate Studies - Sciences of Life And Earth
Imam El Ghazali, High School
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