HAMZA MOHIDEEN AKBAR
Abu Dhabi,United Arab Emirates
Summary
Dynamic and self-motivated working professional holding 12+ years of experience with a positive growth in career seamlessly adapts to service-oriented environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workshop Supervisor cum Bodyshop Estimator
AL GHURAIR CARS
Abu Dhabi, Ras Al Khaimah, Sharjah
2019.06 - Current
- Demonstrate compassionate communication, quality control and effective negotiation to ensure a positive customer service.
- Check progress (W-I-P) of each repair order throughout the day.
- Advice customer through repair process, delays, completion dates and follow up with customers for feedback in efforts to maintain high CSI score.
- Maintain job cards including all resources in a timely manner with SAP.
- Work with different insurance companies to come with an agreed cost of repairs and write estimates according to insurance guidelines.
Bodyshop Foreman
AL KAYED WORKSHOP
Dubai , United Arab Emirates
2017.11 - 2019.10
- Reports to the Body shop Manager of the Automotive Division.
- Responsible for organizing and managing daily body repairs on
customer's vehicle. - Assist different task to a team of panel beaters and fitters depending on their skill levels ensuring the highest productivity.
- Communicate the status of the schedule for the service advisors to manage and control the vehicle movement in, to and out of the bodyshop.
Bodyshop Supervisor
BRIGHT SPARK AUTO REPAIRING (AVIS RENTAL CAR)
Dubai, Abu Dhabi , United Arab Emirates
2013.11 - 2017.05
- Assist technicians in developing their skills with support of the Bodyshop Manager.
- Provide technical support for technicians when necessary.
- Road test vehicles to quality-check the work and maintain high-quality repairs to reduce re-jobs.
- Conduct periodic spot checks of completed jobs for thoroughness and quality.
Service Advisor
VST AUTO AGENCY
Guindy , India
2011.04 - 2013.10
- Receive Customer Vehicles for service/repair jobs and raise Repair Orders.
- Provide detailed explanation and technical justification for additional repairs with Cost Estimation hence obtaining approval from customers.
- Resolve Customer Complaints and post service follow-up to ensure positive experience.
- Maintains on-the-job progress and ensure delivery of the vehicle at the promised time.
- Follow up payments of credit customers and ensure collection within stipulated time.
Service Advisor- Trainee
INDIA GARAGE
Guindy , India
2010.10 - 2011.03
- Helps workers in resolving problems and completing assigned tasks.
- Issues instructions and assigns duties to workers.
- Communicates with other departments and management to resolve problems.
- Reports to senior personnel/ management when required.
Education
Diploma - Mechanical Engineering
M.I.E.T Polytechnic College
Trichy, India /2007 - /2010
SSLC -
Bishop Heber Higher Secondary School
Trichy, India /2006 - /2007
Skills
- Persuasion & Influencing
- Adaptable & Agile
- Trouble Shooting
- Critical thinking
- Attention to detail
- Team Buliding
- Customer Relation
- Diplomatic leadership
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Tamil
Native
Malayalam
Fluent
Accomplishments
- Dream Team Game Changer Award (May 2023)
AG CARS - Best Performer Award (2019)
Bright Spark Auto Repairing L.L.C
Certification
- Auto CAD (2D & 3D)
- CNC (Fanuc controller)
- SAP/DMS
- MS Office
- First Aider
Conference & Training
- Training on "Bodyshop Efficiency" (2023)
Conducted by Baslac at AG CARS services, Dubai - Conference on "Customer Service Skills" (2022)
Conducted by AG CARS services, Dubai - In-Plant Training on "How to interact with customers" (2011)
Training at Mahindra & Mahindra Automotive Sector Ltd., Chennai
Timeline
Workshop Supervisor cum Bodyshop Estimator
AL GHURAIR CARS
2019.06 - Current
Bodyshop Foreman
AL KAYED WORKSHOP
2017.11 - 2019.10
Bodyshop Supervisor
BRIGHT SPARK AUTO REPAIRING (AVIS RENTAL CAR)
2013.11 - 2017.05
Service Advisor
VST AUTO AGENCY
2011.04 - 2013.10
Service Advisor- Trainee
INDIA GARAGE
2010.10 - 2011.03
Diploma - Mechanical Engineering
M.I.E.T Polytechnic College
/2007 - /2010
SSLC -
Bishop Heber Higher Secondary School
/2006 - /2007
- Auto CAD (2D & 3D)
- CNC (Fanuc controller)
- SAP/DMS
- MS Office
- First Aider
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