Hana Abd elghani
Sharjah
Summary
Customer-focused professional with strengths in resolving complex enquiries and complaints. Delivers exceptional customer experiences through proactive problem-solving and efficient service. Enhances customer satisfaction by consistently adhering to company policies and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TEAM LEADER
MAYA DONA Skin care Center - Istanbul
2022.07 - 2024.06
- Support team in setting performance expectations.
Track progress towards goals and offer constructive feedback.
Delegate tasks based on individual strengths.
Assist in resolving team conflicts to maintain harmony.
Promote a diverse and inclusive team culture, fostering respect among members. - Resolved complex customer enquiries, disputes and complaints.
NONE SURGICAL COSMETIC SPECIALIST
Ultra Care center - istanbul
2021.01 - 2022.07
- ● ● ● ● ● ● Followed all company policies and procedures to deliver quality work. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. working at ultra care center in istanbul was wonderful i was one of the main team covering the below services
- Dermapen , Laser , hydrafacial , Fat breaking with multiple devices like G5 and Cavitation Skin Care
Education
Diploma of Higher Education - Nonsurgical cosmetic
Istanbul Ticart University
Istanbul2022-01
Certificate of Higher Education - None Surgical Specialist
Maya Academy
Istanbul2022-01
Skills
- Team leadership
- Customer relationship management
- Performance management
- Customer service
- Client interaction
- Knowledge sharing
- Client support
- Personnel training
Languages
Arabic
Proficient
C2
Turkish
Intermediate
B1
Certification
- German Board
Timeline
TEAM LEADER
MAYA DONA Skin care Center - Istanbul
2022.07 - 2024.06
NONE SURGICAL COSMETIC SPECIALIST
Ultra Care center - istanbul
2021.01 - 2022.07
Diploma of Higher Education - Nonsurgical cosmetic
Istanbul Ticart University
Certificate of Higher Education - None Surgical Specialist
Maya Academy