Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
Hi, I’m

Hanan Mustafa

Dubai,UAE
Hanan Mustafa

Summary

Versatile professional with expertise as a restaurant hostess and junior barista, combining grace in guest relations with precision in beverage crafting. Proven ability to manage reservations, coordinate seating, and create a welcoming ambiance. Adept at delivering top-notch customer service while multitasking in a fast-paced environment. Seeking a dynamic role that allows me to leverage my diverse skills in both hospitality and coffee service to enhance overall customer satisfaction and contribute to a thriving team.

Overview

3
years of professional experience

Work history

Kulfi Coffee Shop
Al Fujairah City, Fujairah

Junior barista
12.2022 - Current

Job overview

  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Advised customers on personal and commercial orders, carefully detailing origin, flavour and pairing recommendations.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Educated coworkers and customers about new products, increasing cafe sales.

Dukem restaurant
Dubai

Restaurant hostess and sales
01.2021 - 10.2022

Job overview

  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Offered samples of new menu items to generate consumer interest and upsell expensive selections.
  • Maintained strict attention to safety and hygiene to safeguard guest wellbeing.

Education

High school
Ethiopia

High School Diploma

University overview

Skills

  • Foam art
  • Coffee machinery operation
  • Menu memorisation
  • Speciality milk options
  • Active listening
  • Hospitality service expertise
  • Flavoured syrup measurements
  • Espresso machine operation
  • Point of sale knowledge
  • Strong communication
  • Highly organised
  • Sales expertise
  • Professional demeanour
  • Latte art
  • Quick learner
  • Polyglot English, Arabic and Amharic
Availability
See my work availability
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Junior barista
Kulfi Coffee Shop
12.2022 - Current
Restaurant hostess and sales
Dukem restaurant
01.2021 - 10.2022
High school
High School Diploma

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Hanan Mustafa