Hassan Ahmed

Provides support necessary to ensure registration process exceeds both internal and external customer needs and expectation

• Ensure patients are registered in timely manner in Clinics
• Coordinates booking of appointments to optimize clinic function
• Welcome patients and understand them needs
• Registers new patients, make sure pre-registration form is completed and signed and approved ID (Emirate ID or Passport) is collected
• Checking insurance eligibility and attaching it patient file
• Enters all registration data into accurately and obtain patient signature on verified printed registration form
• Adheres to hospital policy Identification of Patient” during appointment booking, registration, and cashier process
• Modifies patient information on upon their attendance or calling according to established criteria
• Ensures correct entry of financial details for patients in by obtaining documents to support payment mode
• Taking approval for cases requiring approval like Dental OP-GYN Physiotherapy and over limit Lab tests and radiology
• Doing first review for invoices
• Follow up bending claims and unbilled visits
• Collecting feed backs review from patients about them experience in clinic
• Follow up Emails from other departments (finance, insurance, and clinics ) with replay as required
• Maintain complete knowledge at all times of all hospital feature/services/price/packages and hours of operations
• Facilitates efficient receptionist function by consulting and communicating with all co-workers.

• Supervise 15 security personnel during shift
• Inspecting all buildings responsible for it and verifying progress of work according to approved plans and programs
• Submit reports on any dangerous materials about buildings and have clear impacts and damages on public safety
• Providing reports about shifts while solving problems that occur during shifts
• Checking reports book and inspecting them and making sure that individuals prove receipt and delivery process
• Personnel inspection, uniforms and appearance are complete Monitor movement of attendance and departure of security personnel and daily work of attendance and absence and them vacations
• Confirm all appointments for following day via telephone daily.

• Greeting patients and their caregivers on arrival
• Collecting information such as patient details, medical history, billing, and insurance information
• Inform patients and their caregivers of hospital procedures, policies, and protocols
• Provide patients with billing and payment information
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Maintained accurate patient records, contributing to well-organized database for seamless information access across departments.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in timely manner.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within registration process and implementing effective solutions to address them.
• Resolved patient billing issues in line with established guidelines.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Welcomes patients and visitors in person or on telephone and answering or referring inquiries
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
• Helps patients in distress by responding to emergencies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Handling all calls and visitors in professional and efficient manner
• Ensuring reception area is always presentable transferring and taking messages as well as other administrative duties including ordering of stationery
• Managing reservations and appointments Handling Incoming /Outgoing Mail
• Performing detailed reports
• Assisting students and Visitor with all time schedules and information may require
• Scanning, Filing and matching invoices -Organizing files, reports, responsible for staffing reception desks.

• Worked in petroleum institute Abu Dhabi security officer cum telephone operator.
• Maintained safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.

• Enhanced overall security by conducting regular audits and implementing strategic improvements.
• Increased employee awareness of security protocols through comprehensive training sessions.
• Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
• Collaborated with cross-functional teams to develop comprehensive emergency response plans, minimizing potential risks.