Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Hatem Elessawy

Hatem Elessawy

UAE

Summary

Versatile professional with expertise in marketing, communication, and computer science, complemented by strong skills in sales, customer service, and leadership. Adept at fostering teamwork and intercultural collaboration while maintaining exceptional time management and soft skills. Committed to driving impactful results through strategic initiatives and effective communication.

Overview

10
10
years of professional experience

Work History

Patient Admin Care-Call Center

Mubadala Health(M42)
Abu Dhabi
10.2022 - 05.2025
  • Serve as a Patient Administrative Care Associate at ADTC, managing incoming calls from patients and effectively addressing their service needs.
  • Responsible for handling a high volume of calls daily, covering a range of services in M42.
  • Maintain accurate records of patient interactions and service requests, utilizing CRM systems to track and follow up on cases efficiently.
  • Employ strong analytical skills to troubleshoot and resolve issues promptly, ensuring seamless delivery of services and enhancing overall patient satisfaction.
  • Act as a primary point of contact for patients, efficiently coordinating and facilitating the procurement of medical care services to meet their needs

Customer Service Representative

Dubai Health Authority
Dubai
04.2021 - 09.2022
  • Managed high volume of inbound and outbound calls to address client needs and complaints.
  • Utilized active listening techniques to confirm or clarify information, ensuring accurate and effective communication.
  • Consistently exceeded call center metrics and key performance indicators (KPIs), maintaining optimal goals.

Senior director

IKEA
Cairo
07.2020 - 01.2021
  • Implemented IKEA Concept Documentation in showroom and self-serve areas, ensuring adherence to company standards and enhancing operational efficiency.
  • Achieved sales objectives and improved customer experience by applying IKEA's proven sales methods, focusing on customer engagement and satisfaction.
  • Planned and executed commercial activities in collaboration with marketing and sales teams, aligning with the commercial calendar and strategi

Tele sales Specialist

Hamleys toys shop
Egypt
01.2017 - 07.2020
  • Achieved multiple promotions and received employee of the month awards on six occasions, recognizing exceptional performance and dedication.
  • Conducted comprehensive training sessions for sales representatives on customer engagement techniques, product knowledge, and effective sales strategies.
  • Managed the build-up of new stores, overseeing all aspects from planning to execution, ensuring timely and successful openings.

Customer Service Representative

Souq.com
Egypt
03.2015 - 02.2017
  • Awarded for best sales performance in the first six months, demonstrating exceptional sales skills and a strong commitment to achieving targets.
  • Led top-performing teams in multiple quarters, contributing to the overall success and profitability of the sales department.

Education

Bachelor's degree - Management Information Systems

Cairo University

Skills

  • Marketing
  • Communication
  • Computer Science
  • Sales
  • Soft skills
  • Intercultural
  • Time Management
  • Teamwork
  • Leadership
  • Customer service

Languages

English
Fluent
Arabic
Native

Accomplishments

    (Certificates available upon request)

  • Best employee in 2023 Mubadala health.
  • Best employee in 2021 Dubai health authority.
  • Star of the month in IKEA.
  • Best employee two years in a row Hamleys Toys shop.

Timeline

Patient Admin Care-Call Center

Mubadala Health(M42)
10.2022 - 05.2025

Customer Service Representative

Dubai Health Authority
04.2021 - 09.2022

Senior director

IKEA
07.2020 - 01.2021

Tele sales Specialist

Hamleys toys shop
01.2017 - 07.2020

Customer Service Representative

Souq.com
03.2015 - 02.2017

Bachelor's degree - Management Information Systems

Cairo University

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Hatem Elessawy