HEBA ABDELLATIF
Dubai
Summary
Results-driven Clinic Operations Manager with expertise in healthcare management, patient experience, and business development. Proven success in optimizing clinic operations, enhancing patient care, and driving revenue growth. I am skilled in team leadership, financial oversight, and regulatory compliance.
Overview
16
16
years of professional experience
Work History
Clinic Operations Manager & Aesthetic Medical Consultant
New You Cosmetic Centers
09.2021 - 11.2025
- Oversee daily clinic operations, ensuring efficiency and high-quality patient care.
- Manage staff recruitment, training, and performance to maintain a positive work environment.
- Develop patient treatment plans and consult on aesthetic procedures.
- Implement quality control measures and performance tracking to enhance patient satisfaction.
- Optimize financial processes, including billing, insurance claims, and revenue management.
- Spearhead marketing initiatives, workshops, and promotional events.
Clinic Front Desk Manager
OMR Cardiologist
07.2019 - 09.2021
- Managed front desk staff, scheduling, and patient registration.
- Ensured smooth communication between patients, staff, and medical professionals.
- Oversaw billing, insurance processing, and financial reporting.
- Led process improvements to reduce waiting times and enhance patient experience.
Assistant Clinic Manager
Clinica Joelle
01.2014 - 06.2018
- Delivered VIP patient experience and managed high-profile clientele relationships.
- Provided in-depth consultations for patients on aesthetic treatments.
- Assisted in surgical scheduling and operational coordination.
Patient Relationship in Charge
Emirates European Medical Centre
06.2012 - 12.2013
- Developed and implemented patient loyalty programs to boost retention.
- Analyzed patient feedback to drive service improvements.
CRM Executive
AGMC - BMW
03.2011 - 06.2012
- Preparing monthly statistical reports for complaints management & enquiries campaigns to ensure our services and our CRM levels are maintained above standards.
Guest Engagement Executive
EMAAR Hospitality Group
09.2009 - 03.2011
- Pre-check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
- Ensure that all guest comments and complaints are attended to, and that all complaint reporting is carried out and recorded.
- Check physically all pre-allocated VIP arrival rooms and make sure that amenities are placed according to VIP status.
Education
DCS / DEC - Medical Esthetician
Anderson College of Health Business and Technology
Toronto07.2022
Bachelor's Degree - Philosophy
Faculty of Art
05.2002
Skills
- Clinic Operations & Compliance
- Patient Experience & Consultations
- Team Leadership & Staff Training
- Financial Management & Billing
- Marketing & Business Development
- Risk & Quality Management
LANGUAGES
Arabic | Native
English | Advanced
References
References available upon request
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
Clinic Operations Manager & Aesthetic Medical Consultant
New You Cosmetic Centers
09.2021 - 11.2025
Clinic Front Desk Manager
OMR Cardiologist
07.2019 - 09.2021
Assistant Clinic Manager
Clinica Joelle
01.2014 - 06.2018
Patient Relationship in Charge
Emirates European Medical Centre
06.2012 - 12.2013
CRM Executive
AGMC - BMW
03.2011 - 06.2012
Guest Engagement Executive
EMAAR Hospitality Group
09.2009 - 03.2011
DCS / DEC - Medical Esthetician
Anderson College of Health Business and Technology
Bachelor's Degree - Philosophy
Faculty of Art