HENRY TUGANO
Customer Service Professional
AL NAHDA, SHARJAH
Summary
A responsible vehicle driver who is successfully fulfilling job tasks safely and effectively and with extensive knowledge of roads and transport, logistics, vehicle maintenance, adept at navigation and possess comprehensive visual memory and excellent sense of direction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driving position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
5
5
Certificates
27
27
years of post-secondary education
Work History
Fuel Tanker Delivery Driver
CAFU Petroleum Company
Dubai
01.2021 - 05.2022
- Loaded vehicle with Fuel safely and efficiently, securing add on items to prevent damage for high-volume deliveries.
- Completed pre-trip inspection checklists ahead of customer maintaining order and delivery accuracy.
- Receive orders and drive safely to order location and complete fuel dispensing to customers, following all safety requirements.
- Consistency fueling customers' vehicles (company or individual} on the appointed time and location given in the application.
- Follow all road/driving requirements such as speed limits, road restrictions and practice defensive driving techniques at all times.
Office/School Car Driver
Self Employed
Dubai
08.2017 - 12.2020
- Ran loading and unloading passengers {students and office workers} to school and office location.
- Followed safe driving rules ,regulations and practices for safety of fellow travellers and passengers.
- Maintained clean and well-functioning vehicle through regular attention and care.
- Assisted students with entering and exiting school premises safely and securely to avoid risk or accident.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Senior Airport Services Agent
Emirates Airlines
Dubai
04.2006 - 04.2017
- Coordinated assistance for passengers with special needs to maintain first-class customer service standards.
- Inspected and verified passenger documentation including passport, visa and tickets to avoid fraud, or check-in error.
- Calculated and implemented baggage allowance charges in line with airline fees and standards.
- Utilised EMACS to process passenger bookings and documentation.
- Supervised bag drop procedures to maintain last minute waiting time and to minimize flight delays.
- Assisted customers with self-service check-in procedures through designated Kiosk and special drop-off bags counter assistance to all departing passengers.
- Efficiently assisted passengers affected by flight disruptions and cancellations through refunds, rebooking, or hotel stay offer,
Indoor Salesman
EROS Group of Companies
Dubai
07.2003 - 07.2006
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Managed customer product and service queries, resolving effectively and efficiently.
- Accepted card, cash, and cheque payments in POS register system.
- Took inventory of stock products and identified discrepancies between computer logs and physical counts.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales target.
Education
Bachelor of Science - Aircraft Design
PATTS COLLEGE OF AERONAUTICS
Pasay City, PhilippinesSkills
GPS and Navigation Apps Knowledgeableundefined
Certification
Dubai Civil Defense Approved Fire Safety Fundamentals and proper use of fire extinguishers
Timeline
Fuel Tanker Delivery Driver
CAFU Petroleum Company
01.2021 - 05.2022
Office/School Car Driver
Self Employed
08.2017 - 12.2020
Senior Airport Services Agent
Emirates Airlines
04.2006 - 04.2017
Indoor Salesman
EROS Group of Companies
07.2003 - 07.2006
Bachelor of Science - Aircraft Design
PATTS COLLEGE OF AERONAUTICS
Dubai Civil Defense Approved Fire Safety Fundamentals and proper use of fire extinguishers
HABC Level 2 Emergency First Aid CPR Training
HSE (Health, Safety, Environment)Training
Defensive Driver's Training
HAZMAT (Hazardouz Materials) Training
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