AISHA NAJJUMA
Dubai
Summary
Resourceful Head Barista known for high productivity and efficient task completion. Specialized in latte art, espresso machine maintenance, and inventory management. Excel in communication, time management, and customer service, ensuring top-notch experience for every patron.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Head Barista
% Arabica (Emirates Hospitality)
Dubai
12.2023 - Current
- Managed daily coffee preparation and service operations in a high-volume environment.
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Oversaw inventory management and ordering of coffee beans and supplies for the café.
- Ensured cleanliness and organization of the work area following health and safety regulations.
- Developed seasonal beverage menus to enhance customer experience and engagement.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Implemented quality control measures for beverage preparation to ensure consistency in flavor.
- Conducted weekly inventories of supplies and restocked shelves as needed.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Kept accurate records of daily transactions using point-of-sale system.
Senior Barista
Starbucks (Alshaya)
Dubai
05.2021 - 08.2023
- Prepared high-quality beverages following Starbucks recipes and standards.
- Maintained cleanliness and organization of the cafe and service areas.
- Trained new baristas on equipment operation and customer service techniques.
- Assisted customers with menu selections and provided personalized recommendations.
- Operated espresso machines and other equipment efficiently during peak hours.
- Collaborated with team members to ensure smooth workflow during busy shifts.
- Resolved conflicts between customers professionally while keeping an upbeat attitude.
Barista
Cafe Javas
Dubai
01.2019 - 03.2020
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and coffee equipment efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Arts - English Education
Islamic University
Mbale, Uganda 05.2016 - 09.2019
Level 3 Certification - Barista Training
Pearl Barista Institute
09.2019 - 11.2019
Skills
- Coffee preparation
- Inventory management
- Quality control
- Beverage menu development
- Point-of-sale operation
- Customer relationship management
- Conflict resolution
- Team collaboration
- Customer service
- Training and mentoring
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Work organization
- Coffee roasting
- Supply ordering
- Latte art mastery
- Recipe creation
- Food safety compliance
- Specialty drink preparation
- Espresso expertise
- Scheduling coordination
- Hygiene standards
- Adaptability under pressure
- Barista mentoring
- Menu development
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Head Barista
% Arabica (Emirates Hospitality)
12.2023 - Current
Senior Barista
Starbucks (Alshaya)
05.2021 - 08.2023
Level 3 Certification - Barista Training
Pearl Barista Institute
09.2019 - 11.2019
Barista
Cafe Javas
01.2019 - 03.2020
Bachelor of Arts - English Education
Islamic University
05.2016 - 09.2019