Hesham Hassan
Abu Dhabi,UAE
Summary
Motivated customer service and sales team member keen to make deals and transactions are easier to the customer, maximize team efficiency and customer satisfaction. Specializes in quality, speed and performance improvements.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Lari Exchange
Abu Dhabi, United Arab Emirates
12.2020 - 06.2022
- Making inbound and outbound calls to Handle customers problems.
- Transferring money and giving the best prices to the customer.
- handling WPS and offering new companies to be Lari payroll,
- Handling cards Problems in short time to make the customer satisfied
- Offering our new Lari card Products to the customer and answer all inquiries with up-to date information.
- Participated in regular training to maintain up-to-date knowledge on company products and policies .
Sales Representative
Mohamed Bin Ghalaita Group
Dubai, United Arab Emirates
02.2019 - 10.2020
- Dealing with local UAE customers and offering products by cash and installment.
- Making a home visits or inviting the customer to visit our branch to close the deal.
- offering a different products such as outdoor toys, electronics, car shades, swimming pools.
- Collecting the installments from existing customers.
- Managing our social media pages and posing up- to date new offers.
- receiving calls from the customers to answer all inquiries about our products.
Direct Sales Representative
CIB Bank
Alexandria, Egypt
02.2018 - 01.2019
- Offering customers the bank Products "loans and credit cards".
- Making visits to the payroll and new companies to make a presentation of our products and it's facilities to the employees and closing the deals.
- Making outbound calls to Offer customers with the products.
- Checking the i-score of customers to make sure if the customer eligible to use our products.
- Calculate customer's limit of the loan or the credit card depends on his salary and calculate the installments amount.
Sales and Customer Service Representative
Etisalat Egypt
Alexandria, Egypt
06.2015 - 01.2018
- Dealing and offering to customers in the branch and communicate with different types of customers.
- Listen to the customer's complaints and help him with the correct solution in short time to make the customer satisfied.
- Achieving target of New sim cards, Mobile Phones, Internet bundles and accessories.
- Attending the trainings to be up to date with Siebel, wincash system and new Products Knowledge.
Sales Executive
Ace Life Insurance
Alexandria, Egypt
08.2014 - 05.2015
- I learned how to deal with customers and I learned how to be a sales Agent.
- Closing deals and checking customer salary and his age to calculate the available insurance Policy for the customer.
Education
Bachelor of Business Administration - accounting
Pharos University In Alexandria
Alexandria, Egypt 09.2009 - 02.2014
Skills
- Sales enquiry handling
- Complaint handling
- Written and verbal communication skills
- computer knowledge
- Sales negotiating
Languages
Arabic
Native
English
Fluent
Timeline
Customer Service Representative
Lari Exchange
12.2020 - 06.2022
Sales Representative
Mohamed Bin Ghalaita Group
02.2019 - 10.2020
Direct Sales Representative
CIB Bank
02.2018 - 01.2019
Sales and Customer Service Representative
Etisalat Egypt
06.2015 - 01.2018
Sales Executive
Ace Life Insurance
08.2014 - 05.2015
Bachelor of Business Administration - accounting
Pharos University In Alexandria
09.2009 - 02.2014
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