Hina Naz
Dubai
Summary
Results-driven Service Support Representative with over 4 years in customer service and technical support. Skilled in managing personnel and programs, optimising processes, and achieving objectives under budget constraints. Strong communicator, adept at fostering productive relationships with clients and stakeholders while leading initiatives to align business goals with operational strategies.
Overview
5
5
Languages
19
19
years of professional experience
Work History
Learning Support Assistant
Learning Support Assistant (LSA)
Dubai
01.2022 - 12.2025
- Supported students with Mild Autism Spectrum Disorder (ASD) through tailored one-to-one assistance in classroom and learning activities to enhance engagement and understanding.
- Facilitated development of communication, social interaction, and independent learning skills in students, fostering their overall confidence and autonomy.
- Worked closely with classroom teachers and SEN coordinators to implement Individual Education Plans (IEPs).
- Adapted learning materials and classroom activities to meet students' individual needs.
- Tracked and documented students' progress, providing timely updates to teachers and parents to ensure collaborative support and effective interventions.
- Encouraged positive behaviour using appropriate behaviour management strategies.
- Supported students during classroom lessons, break times, and school activities to ensure a safe and inclusive learning environment.
Sales Manager
Damaan Boutique Shop
Sialkot, Pakistan
01.2017 - 01.2021
- Managed sales pipeline, ensuring consistent business flow and achievement of sales objectives.
- Coordinated with customers online/offline to enhance sales opportunities and customer engagement.
- Sold women's clothing and accessories in retail environment, contributing to overall store revenue.
- Advise customer on current fashion coordinating accessories.
- Answer questions regarding washability, durability and colour fastness of fabrics.
- Marked garments for tailoring and alteration services.
Accountant General
Daman Botique
sialkot, Pakistan
01.2014 - 12.2016
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Reconciled monthly bank statements and resolved discrepancies.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
- Prepared detailed monthly management reports, highlighting key financial performance indicators.
Head Teacher
Naz Academy
Sialkot
01.2007 - 01.2014
- Recognised as the best teacher for the English Language at the cluster level.
- Developed monthly, weekly, and daily lesson plans to enhance student engagement and learning outcomes.
- Implementing the daily lesson plan with corresponding activities within the prescribed schedule.
- Researched and practised suitable classroom activities tailored to students' attitudes and aptitude levels.
- Coordinated and led seminars organised by school management and cluster to share best practices and foster professional development.
- Participated in cultural activities at school and cluster level to promote community engagement and student involvement.
Education
Bachelors of Educations (B.Ed) -
University of Punjab
Sialkot, Pakistan01-2014
Master of Arts - English
University of Punjab
Sialkot, Pakistan01-2007
Bachelor of Arts -
University of Punjab
Sialkot, Pakistan01-2005
Higher Secondary School Certificate -
Board of Intermediate & Secondary Education
Gujranwala, Pakistan01-2002
Secondary School Certificate -
Board of Intermediate & Secondary Education
Gujranwala, Pakistan01-2001
Skills
- Administration
- Team Leadership
- ServiceNow
- Student Engagement
- Behaviour Management
- MS Office
- Adaptability
- Attention to Detail
- Operations Management
- Customer Service
- Prioritisation
- Time Management
- Individual Education Plans
- Team Coordination
- Workflow Management
Languages
English
Urdu
Arabic
Punjabi
Hindi
Timeline
Learning Support Assistant
Learning Support Assistant (LSA)
01.2022 - 12.2025
Sales Manager
Damaan Boutique Shop
01.2017 - 01.2021
Accountant General
Daman Botique
01.2014 - 12.2016
Head Teacher
Naz Academy
01.2007 - 01.2014
Bachelors of Educations (B.Ed) -
University of Punjab
Master of Arts - English
University of Punjab
Bachelor of Arts -
University of Punjab
Higher Secondary School Certificate -
Board of Intermediate & Secondary Education
Secondary School Certificate -
Board of Intermediate & Secondary Education