Hina Parveen

● Managed end-to-end personal loan sales and customer acquisition for eligible customers.
● Generated leads through outbound calls, referrals, and the existing customer database.
● Assessed customer eligibility based on salary, employment details, existing liabilities, and credit profile.
● Explained loan amounts, tenure, interest/profit rates, monthly EMI, and applicable charges to customers.
● Prepared and submitted loan applications while coordinating with Credit, Operations, and Processing teams.
● Followed up on applications, pending documents, approvals, and loan disbursements.
● Handled customer queries and provided regular updates throughout the application process.
● Managed customer information and application status through CRM and Finacle banking systems.
● Maintained daily sales records, customer data, application tracking, and reports using MS Excel.
● Identified opportunities for cross-selling credit cards and other relevant banking products.
● Maintained accurate customer records and ensured compliance with bank policies and KYC requirements.
● Achieved assigned monthly sales and disbursement targets while maintaining high customer service standards.

• Business Account Opening – Opening and managing business.
• CASA Growth – Increasing Business Account balances.
• Analyzed customer financial needs to recommend appropriate banking products and services.
• Collaborated with cross-functional teams to streamline account opening processes, enhancing customer experience.
• Met with customers to assess needs and propose customized solutions.
• Delivered exceptional customer service, fostering trust between the bank and its clients.
• Increased revenue generation through targeted marketing initiatives aimed at expanding the client base.
• Stayed up-to date with latest bank products and services for businesses.
• Identified opportunities for cross-selling other bank products and services, boosting overall revenue generation from business banking clients.
• Conducted regular reviews of existing accounts, proposing suitable changes to optimize financial outcomes for clients.
• Opened new accounts and made changes to existing accounts.
• Helped customers prepare documents required to complete transactions and process requests.
• Discussed financial options with clients and provided informed suggestions.
• Identified customer desires and goals through needs-based sales tactics.

• Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads
• Make appointments, explore the customer’s financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the company’s product range, gain customer agreement to purchase, accurately complete sales documentation
• Sales completion process: Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document
• New markets/segments: Explore opportunities to develop new markets/ segments in line with company sales strategy from time to time
• Customer Relationship Management: Arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects
• After Sales Service: Accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced
• Supporting colleagues & bank sales team: Support other Relationship Managers and the bank sales team where requested by the sales manager by coaching them in company knowledge, products, services & selling skills, accompanying them on client visits & modelling relevant behaviour.

• Responsible for developing new business and following up with existing clients
• Also in charge of looking to bring opportunities and for managing the full negotiation and close process with clients from start to finish
• Duties :
• Attending to customer queries promptly and thus contributing to effective management of grade of service
• Sell consumer financial products such as Open Saving , Current , NRI Account
• Personal Loan , Home Loan , Auto Loan and Investment Products
• Ensure that sales target are meet or exceeded
• Handling all HNI customer queries and cross selling new bank products to account holders
• Maintain updated knowledge of company management products , processes and policies
• Perform an extra due diligence while gathering applications and ensure that bank’s standard operating procedures are properly implemented to avoid any conflicts.

• I provide customer service to customer about our products or any other queries they may have
• My responsibility include :
• Generating new packaging products in response to briefs
• Ensure about packaging products meet set requirements and specifications
• Producing samples to try out different materials and design
• Liaising with marketing, purchasing and production staff
• Running trials to check packaging for suitability and testing for performance under various conditions.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• I worked as a Documentation Coordinator which includes maintaining of files , drafting , communication with clients and negotiating with clients
• Process Commercial Invoice documents by validating data integrity and accuracy
• Communicate with appropriate internal/external customers , including trading desks , loading facilities, freight forwarders
• Insure timely processing of export and import shipment
• VGM , BL , GSP Invoice Packing , maintain daily status report commination with buyer by mail , maintain files and register online check rail out detail.

• I work as H.R
• Assistant which includes arranging meetings , status report , audit arrangement , record of training sheet maintain
• Compile and update employee records ( hard and soft copies )
• Deal with employee request regarding human resource issues , rules and regulations
• Process documentation and prepare reports related to personal activities ( staffing recruitment , training , grievances , performance evaluation )