Hisham Elsayed
Dubai
Overview
3
3
years of professional experience
Work History
SHISHA MAN
CAFE AL FISHAWY
02.2022 - 07.2023
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar area.
Senior Waiter
HAYAT REGENCY HOTEL SHARM AL SHEIKH
01.2020 - 01.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
ZIGAZIG SECONDARY SCHOOL
EGYPT 06.2009
Languages
Arabic
Bilingual or Proficient (C2)
ENGLISH
Elementary (A2)
Timeline
SHISHA MAN
CAFE AL FISHAWY
02.2022 - 07.2023
Senior Waiter
HAYAT REGENCY HOTEL SHARM AL SHEIKH
01.2020 - 01.2022
High School Diploma -
ZIGAZIG SECONDARY SCHOOL
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