YOUSSEF KHALED
Lawyer
Dubai
Summary
Adept at fostering cross-functional collaboration and enhancing team efficiency, my tenure at Vodafone Egypt honed my problem-solving and excellent communication skills. I streamlined communication channels and developed escalation procedures, significantly improving service quality and efficiency. My ability to manage sensitive information discreetly and multitask effectively stands out, showcasing a blend of hard and soft skills critical for high-stakes environments.
Overview
6
6
years of professional experience
Work History
Shisha Man
Majestic Premium Hotel
Dubai UAE
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service
Vodafone Egypt
Cairo - Egypt
12.2022 - 10.2023
- Developed and implemented strategies for top-tier customer service.
- Streamlined communication channels for improved customer service quality and efficiency.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Provided exceptional customer service, fostering repeat business from satisfied clients.
Scalation Team
Vodafone Egypt
Cairo - Egypt
12.2022 - 08.2023
- Developed strong relationships with internal departments to expedite issue resolution, fostering cross-functional collaboration.
- Showcased excellent multitasking abilities while managing multiple high-priority escalations simultaneously without sacrificing quality or attention to detail.
- Enhanced team efficiency by developing and implementing escalation procedures.
- Achieved swift resolutions for complex situations by utilizing problem-solving skills and critical thinking abilities.
Secretary
ASK No.1 Academy
Assiut - Egypt
09.2018 - 05.2021
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated record
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor Of Laws - Public Law
Faculty of Law, Assiut University
Assiut - Egypt07.2022
Skills
Problem-Solving
Languages
English
Advanced (C1)
Timeline
Shisha Man
Majestic Premium Hotel
09.2023 - Current
Customer Service
Vodafone Egypt
12.2022 - 10.2023
Scalation Team
Vodafone Egypt
12.2022 - 08.2023
Secretary
ASK No.1 Academy
09.2018 - 05.2021
Bachelor Of Laws - Public Law
Faculty of Law, Assiut University
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