Honey L. Valdez
Business Development
Dubai
Summary
Experienced professional with a strong background in business development and market coordination across eCommerce, hospitality, and travel sectors. Demonstrated success in boosting revenue, streamlining operations, and fostering client relationships. Skilled in vendor onboarding, procurement management, and data analysis. Proven ability to lead projects, build relationships, and drive operational efficiency for enhanced client retention.
Overview
15
15
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
World2door
02.2025 - Current
- Lead seller acquisition efforts by identifying and onboarding premium brands across various categories to join World2Door's international eCommerce platform.
- Build and maintain strong relationships with vendors, showcasing platform benefits and creating tailored onboarding strategies to support their global expansion.
- Present World2Door’s value proposition, emphasizing its unique all-in-one shopping and international shipping solution that simplifies cross-border selling.
- Coordinate with internal teams to streamline the onboarding process and ensure sellers are set up for success.
- Monitor market trends and competitor activity to identify new sourcing opportunities and refine outreach strategies.
- Successfully increased platform listings and expanded seller network in key target markets.
Sales Manager
Siano Trading LLC
07.2024 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Business Development Officer
DUBUY by DP WORLD
03.2024 - 06.2024
- Company Overview: Dubai, UAE
- Conducted comprehensive market research to identify potential partners, expanding the supplier network and enhancing procurement strategies.
- Generated business leads through networking, cold calling, and marketing collaborations, resulting in increased qualified leads.
- Built strong client relationships through regular communication and feedback sessions, boosting client retention.
- Developed and executed sales strategies aligned with business objectives, driving revenue growth.
- Collaborated with procurement teams to assess vendor performance and negotiate contracts with favorable terms.
- Dubai, UAE
Onboarding Officer
Dragonmart Online by DP WORLD
03.2021 - 03.2024
- Company Overview: Dubai, UAE
- Facilitated vendor onboarding, leading to increased participation on the Dragonmart platform.
- Worked with the catalogue team to maintain accurate and visually appealing product listings.
- Led key projects to reduce order cancellations, improve inventory management, and enhance product listings.
- Supported vendors with order preparation and addressed order-related issues to improve satisfaction.
- Managed customer complaints related to exchanges, replacements, and returns, ensuring high customer satisfaction.
- Assisted in sourcing specific items for customers, enhancing their shopping experience.
- Dubai, UAE
Senior Officer - Market Coordinator
Seera (Almosafer and Tajawal Travel and Tourism)
05.2019 - 09.2020
- Company Overview: Dubai, UAE
- Evaluated suppliers, products, and tariffs to assess commercial viability.
- Analyzed historical data to guide contract decisions and forecast production needs.
- Acted as the main liaison between Operations and Vendors for seamless communication.
- Conducted technical vendor analysis for integration feasibility.
- Implemented strategies to integrate new products and vendors efficiently.
- Utilized various travel booking systems and online platforms to efficiently manage corporate travel arrangements and provide seamless customer service.
- Trained third party DMC partners in the use of the extranet and other technology platforms to ensure accurate pricing and booking management.
- Dubai, UAE
Partner Relationship Coordinator
WEBBEDS (formerly Destinations of the World)
10.2018 - 05.2019
- Company Overview: Dubai, UAE
- Generated actionable insights from sales data and trends to drive improvements.
- Collaborated with the Data Team to resolve data importing and product mapping issues.
- Managed workflows using the DOTW Connect system and addressed channel integration challenges.
- Monitored inventory and pricing to maintain competitive offerings.
- Conducted competitive analysis to ensure the company's rates remained advantageous.
- Collaborated with third-party suppliers to resolve booking issues and ensure smooth service delivery.
- Dubai, UAE
Senior Data Entry Analyst cum Trainer
WEBBEDS (formerly Destinations of the World)
08.2014 - 09.2018
- Company Overview: Dubai, UAE
- Analyzed contracts, loaded rates, and promotions from suppliers accurately.
- Uploaded complete and precise hotel profiles for customer viewing.
- Verified the mapping of hotels and room types to ensure data accuracy.
- Conducted training sessions for new staff on understanding contracts and using the system effectively.
- Led training programs for four batches of new staff at the Manila office, equipping employees with essential skills and knowledge to ensure successful onboarding.
- Mentored new employees throughout the training process, providing ongoing support to improve their performance and confidence.
- Investigated booking issues to identify root causes and determined the appropriate cost center for associated losses, ensuring accurate financial reporting and resolution.
- Dubai, UAE
Contracts Executive cum Reservations Agent
Mahfouz Tourism by Egypt Express Travel
09.2012 - 08.2014
- Company Overview: Dubai, UAE
- Conducted online rate comparisons to maintain competitive pricing.
- Negotiated improved rates, room allocations, and release periods.
- Managed the Extranet System, providing training sessions to users.
- Followed up bookings to ensure seamless arrangements and proactively addressed any potential issues, guaranteeing a hassle-free experience for guests.
- Dubai, UAE
Global Reservations Agent
Intercontinental Hotels Group
10.2010 - 07.2012
- Company Overview: Baguio, Philippines
- Assisting guests with hotel reservations, including booking rooms, packages, and special offers.
- Providing information on IHG hotel locations, amenities, room types, and rates.
- Handling booking changes, cancellations, and special requests such as room upgrades or specific accommodations.
- Advising guests on IHG Rewards Club benefits, including points accumulation, redemption options, and membership status.
- Processing payments and sending reservation confirmations to guests.
- Ensuring that all reservations comply with IHG's policies and procedures.
- Addressing inquiries and resolving issues related to reservations, such as billing concerns or booking disputes.
- Coordinating with hotel front desks to accommodate special requests and resolve any booking discrepancies.
- Keeping up to date with IHG's promotions, loyalty programs, and seasonal packages to inform guests effectively.
- Maintaining accurate records of guest reservations, preferences, and any special arrangements.
- Baguio, Philippines
Education
Bachelor’s degree - Business Management
Saint Louis University
Baguio City, Philippines03-2001
Skills
- Excellent communication and relationship-building skills
- Strong analytical and problem-solving abilities
- Proficient in MS Office
- Proficient in data analysis tools
- Proficient in CRM systems
Timeline
Business Development Manager
World2door
02.2025 - Current
Sales Manager
Siano Trading LLC
07.2024 - 01.2025
Business Development Officer
DUBUY by DP WORLD
03.2024 - 06.2024
Onboarding Officer
Dragonmart Online by DP WORLD
03.2021 - 03.2024
Senior Officer - Market Coordinator
Seera (Almosafer and Tajawal Travel and Tourism)
05.2019 - 09.2020
Partner Relationship Coordinator
WEBBEDS (formerly Destinations of the World)
10.2018 - 05.2019
Senior Data Entry Analyst cum Trainer
WEBBEDS (formerly Destinations of the World)
08.2014 - 09.2018
Contracts Executive cum Reservations Agent
Mahfouz Tourism by Egypt Express Travel
09.2012 - 08.2014
Global Reservations Agent
Intercontinental Hotels Group
10.2010 - 07.2012
Bachelor’s degree - Business Management
Saint Louis University
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