Hossam Elbaz

- Achieve Monthly Target
- Manage Key Accounts to ensure superior service and customer loyalty
- Create and Build Customer Awareness on new products through mailers, personal, visits, etc , to prospect business
- Explore new markets and customer to enhance sales volumes
- focus on getting customers buyout from other banks

- Achieve monthly sales target
- Sell products and place customer orders in the computer system.
- Manage and resolve customer complaints.
- Routing and resolving complaints
- Answer Incoming Calls and respond to customers' emails.
- Identify and escalate issues to supervisors.
- Provide products and service information to customers.
- Ensure that clients are always happy and satisfied by providing prompt response and solutions to their challenges.
- Handling escalations

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies

- Guide callers through troubleshooting, navigating the company site or using the products or services

- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies

- Achieve Monthly Target
- Builds business by identifying and selling prospects; maintaining relationships with clients.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.