Humza Nadeem
United Arab Emirates
Summary
Goal-oriented professional equipped with information technology and computer science background. Highly-skilled IT Manager with extensive experience managing information and communications technology for large organizations. Diligent to manage assigned tasks and meet expected goals. Willing to engage in advance training to meet objectives. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.
Overview
11
11
years of professional experience
Work History
IT Manager
Trillium Financial Brokers
Dubai, UAE
04.2023 - Current
- Evaluated telephony systems and drove inbound call routing improvements to customer minimise waiting times.
- Oversaw execution of IT projects from inception to execution.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Employed edge network devices to facilitate seamless network connectivity for staff.
- Installed Fortigate Firewall for better network security and performance.
- Managed Microsoft Server and Data Backup Synology
- Used support tools to manage and control remote devices.
- Devised and implemented backup and disaster recovery processes for protecting company data.
- Implemented software and hardware upgrades to boost system speed.
- Led server maintenance activities for company systems to keep critical functions operational.
- Followed established SLAs, maintaining high IT quality-of-service levels.
- Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
- Planned installations, additions and upgrades carefully to minimise service user disruptions.
- Installed, configured and maintained high-performing multiplatform technologies.
IT System & Network Specialist
D&B Properties L.L.C
Dubai, UAE
11.2021 - 12.2022
- Maintaining Windows Server 2019
- Prepare Laptops with credentials and other necessary software's for new employees
- Creating the backup of the files for all the employees
- Provide technical user support for incidents escalated from the employees and resolve system / application issues
- Providing access of required entry doors for new joiners and removing the access for the employees leaving the organization
- Maintaining and making different changes in the IP PBX system according to requirements
- Handling Office 365 Exchange server
- Troubleshooting, identifying and resolving the problems in network.
- Monitored file servers and databases, improving network performance by 30%.
- Maintained broadband networks and Windows servers to support stable operations.
- Minimized security and data risks, verifying completion of nightly data backups.
- Automated patching and updates to improve efficiency and accuracy of network administration.
- Planned and executed the selection, installation, configuration and testing of switches and routers.
IT Manager
CK Architecture Interiors L.L.C
Dubai , UAE
08.2019 - 10.2021
- Define the scope of the project in collaboration with senior management
- Define project risks and plan mitigations
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Determine the resources (time, money, equipment, etc.) required to complete the project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
- Determine the objectives and measures upon which the project will be evaluated at its completion
- In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
- Manage project staff and/or volunteers according to the established policies and practices of the organization
- Set up files to ensure that all project information is appropriately documented and secured
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
- Handling day to day task related to Computers and IT Infrastructure in CK Architecture interiors offices
- Keeping all kinds of records and documentations related to PC's hardware and softwares
- Allocating and Providing the PCs to all staff according to their work and ability
- Making the backup of company files and keeping safe and secured.
IT Technical Support Engineer
Technoland International L.L.C
08.2017 - 07.2019
- Installation and troubleshooting of Dahua Products (Network Cameras, HDCVI Cameras, PTZ Cameras, Access Control and Video Intercom)
- Making and organizing Patch Panels and Racks, and Cable layout
- Installation and configuration of unmanaged, smart and managed switches
- Installation and Configuration of Grand Stream IP PBX
- Installation and configuration PC and Laptops
- Designing Lan Network as per customer requirements
- Providing support to clients for Systems, Laptop, CCTV cameras, Video Intercoms, Access Control, LAN/WAN, Routers, Switches, IP PBX, PCs, Printers, Windows and other software's over the phone and by visiting the site as well
- Works with internal staff, customers and 3rd party service providers on installation of new hardware and replacement of faulty hardware
- Engages 3rd parties / vendors for provision of contracted services on day-to-day basis as well as coordinating preventative maintenance schedules and troubleshooting environmental equipment issues.
IT Support Engineer
CMC NETWORKs
01.2013 - 07.2016
- Installation, configuration, and administration of Windows server 2003/2008, Windows XP, 7, Vista
- Managing and Troubleshoot on Cisco Routers 3700,3800 and Cisco Switches 2950, 3550 series
- Switching configuration: Spanning-Tree, HSRP, Trunking , Vlans
- Implementing switching with redundancy and load balancing through HSRP and VRRP
- Tuning, monitoring, machine load and database functioning for servers and applications
- Experience in installation and configuration DNS, and DHCP
- Experience in creating & configuring group policy objects
- Allocate network resources as well as monitor network usage and network utilization
- Well known of ITIL process of Change, Incident and Problem Management
- Involving all the new projects and implementing depends on the requirement
- Familiarity with Active Directory infrastructure according to standard processes and procedures
- Ensure the higher management all latest updates are installed timely on IT related equipment.
Education
CCNA - Networking
Corvit
Lahore Pakistan 03.2013 - 05.2013
B.A(Bachelor Of Arts) - Arts
University of Punjab
Lahore Pakistan2015
ICS(Intermediate Computer Science) - Computer Networking
Govt Islamia College Civil Lines
Lahore Pakistan2011
Skills
- Telephony systems
- Cloud technologies
- Office 365
- IT budget and cost control
- IT security and networking
- Network configuration
- System upgrades
- Windows server
- Systems implementation
- Technical support
- Multi-tasking skill
- Skilled in TCP/IP and WAN
- Firewalls
- Data Backup and Recovery
Languages
English
Fluent
Urdu
Native
Timeline
IT Manager
Trillium Financial Brokers
04.2023 - Current
IT System & Network Specialist
D&B Properties L.L.C
11.2021 - 12.2022
IT Manager
CK Architecture Interiors L.L.C
08.2019 - 10.2021
IT Technical Support Engineer
Technoland International L.L.C
08.2017 - 07.2019
CCNA - Networking
Corvit
03.2013 - 05.2013
IT Support Engineer
CMC NETWORKs
01.2013 - 07.2016
B.A(Bachelor Of Arts) - Arts
University of Punjab
ICS(Intermediate Computer Science) - Computer Networking
Govt Islamia College Civil Lines
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